Enterprise Customer Success Manager

About This Opportunity

Our recruiting team at Get A Job.ai is representing a confidential healthcare SaaS organization in their search for an Enterprise Customer Success Manager. This is a strategic, revenue-accountable role working with mid-market and enterprise healthcare delivery organizations across the USA.

You will own a portfolio of high-value accounts, driving platform adoption, strategic expansion, and renewals while serving as a trusted advisor to clinical and operational leadership.

Responsibilities

• Serve as the primary strategic advisor and point of contact for a portfolio of mid-market and enterprise healthcare customers
• Build executive relationships with C-suite and VP-level stakeholders; understand organizational clinical and operational goals
• Develop and execute comprehensive, multi-stakeholder account plans aligned to customer business objectives
• Lead high-impact Executive Business Reviews (EBRs) with senior leadership, delivering data-driven ROI narratives and strategic roadmaps
• Own the full renewal lifecycle from strategic planning and executive alignment through contract negotiation and close
• Act as the primary commercial lead for cross-sell and upsell transactions within your portfolio, executing the end-to-end sales cycle
• Proactively pursue whitespace opportunities by translating usage data, clinical workflows, and growth signals into prioritized expansion strategies
• Monitor customer health signals and leverage AI-driven insights to identify at-risk accounts early; develop and execute tailored mitigation plans
• Drive deep feature adoption through targeted campaigns and high-impact interventions
• Partner cross-functionally with Implementation, Professional Services, Sales, and Technical Support to deliver a seamless customer journey
• Identify evolving customer needs and present solutions consultatively

What We're Looking For

Experience:

• 5+ years in Customer Success, Account Management, or customer-facing growth roles
• At least 2+ years focused on mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM platforms
• Demonstrated success managing complex, multi-stakeholder accounts and navigating large healthcare organizations
• Prior experience owning expansion revenue, renewals, and upsell/cross-sell motions within an existing book of business
• Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems

Skills & Competencies:

• Executive presence and ability to influence and build trust with C-suite and VP-level stakeholders
• Strong full-cycle, consultative selling instincts—comfortable identifying needs, building business cases, and presenting solutions
• Proficiency in data storytelling: translating platform usage, outcomes data, and ROI metrics into compelling customer narratives
• Skilled in clinical use case framing to connect platform capabilities to physician and operational workflows
• Experience with lifecycle automation tools, CRM platforms (e.g., Salesforce), and customer health monitoring solutions

Mindset:

• Strategic thinker who balances long-term relationship building with near-term revenue accountability
• Proactive, organized, and comfortable managing a complex book of business with competing priorities
• Collaborative and cross-functional by nature

Key Success Metrics:

• Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Expansion and upsell pipeline and close rate
• Renewal rate and on-time renewal percentage
• Platform adoption and utilization metrics across portfolio
• Executive engagement and EBR completion rate
• Proactive outreach and health score improvement across at-risk accounts

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication will be managed through our recruiting process.

Pay

This position offers a base salary range of $105,000–$120,000 USD annually, plus variable compensation.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and welcomes candidates from all backgrounds. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.