Director, Technical Business Operations

About This Opportunity

We are representing a confidential financial services organization in their search for a Director, Technical Business Operations. This is a strategic leadership role responsible for operational governance across retirement and wealth business lines. You will lead risk and compliance programs, third-party management, business continuity, operational resilience, and records management initiatives. This position reports within the Business Operations organization and partners closely with business, risk, compliance, technology, and operations leaders to ensure programs are executed consistently and aligned with enterprise standards.

This is a remote position based in Canada.

Responsibilities

Governance, Risk & Business Execution

• Lead operational governance programs and advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements
• Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps
• Coordinate reviews, attestations, evidence collection, testing, remediation, audit responses, and regulatory deliverables
• Track program status, escalate risks and overdue actions, and drive accountability for commitments

Third-Party Governance & Operational Resilience

• Lead Third-Party Risk Management and Vendor Management program execution, including assessments, attestations, trigger-event reviews, issue management, and reporting
• Partner with business, finance, technology, procurement, risk, and compliance teams to strengthen vendor oversight and meet regulatory obligations
• Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance across supported functions

Controls, Data & Information Governance

• Oversee governance for End User Computing Solutions, Process Criticality & Impact Risk Assessments, and related operational risk programs
• Ensure required ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems
• Lead records inventory reviews and promote effective information classification, retention, and lifecycle management

Reporting, Program Management & Improvement

• Develop executive reporting, dashboards, and performance metrics that support decisions and provide transparency into risks, milestones, and commitments
• Maintain program repositories, procedures, templates, training materials, and stakeholder communications
• Simplify and automate governance processes, strengthen operating effectiveness, and support business onboarding and education

What We're Looking For

Required Qualifications:

• Bachelor's degree or equivalent business experience
• 8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related discipline
• Strong knowledge of operational risk, controls, governance, and regulatory expectations
• Proven ability to lead complex cross-functional programs and deliver results through influence
• Strong program management, analytical, problem-solving, and executive communication skills
• Experience designing governance processes, metrics, and reporting frameworks

Preferred Qualifications:

• Financial services experience, ideally in retirement, wealth, asset management, insurance, or banking
• Knowledge of third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations
• Experience with governance or risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint

Leadership Expectations:

• Demonstrates ownership, sound judgment, and accountability for business outcomes
• Builds trusted partnerships and influences effectively across a highly matrixed organization
• Balances operational rigor with business enablement and continuous improvement
• Communicates clearly, manages competing priorities, and promotes proactive risk management

How We Work With You

Our talent team at Get A Job.ai partners with leading organizations to connect exceptional candidates with strategic opportunities. When you apply through our platform, a dedicated recruiter will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will be managed through Get A Job.ai to ensure a professional and streamlined process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity and equal opportunity employment.