- Company: Get A Job.ai
- Location: London
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential fintech client seeking a Customer Support Specialist fluent in German to serve their DACH market. This London-based role sits at the intersection of enterprise software support and AI-enabled customer success, delivering white-glove service to German-speaking finance teams.
Our client operates in a fast-growing sector where customer experience is a competitive differentiator. You'll be the trusted voice for users navigating complex finance operations, working alongside senior support colleagues and account management to drive activation and retention.
Responsibilities
- Respond to customer queries in German and English via email and chat with accuracy and speed
- Join customer meetings to troubleshoot technical issues in real-time
- Analyze and document product malfunctions for internal escalation
- Proactively identify and resolve customer issues before they escalate
- Follow up systematically to ensure full resolution of technical concerns
- Guide customers through feature adoption and optimization
- Collect and share customer feedback with account management, product, and sales teams
- Collaborate with learning teams to maintain accurate help center documentation
- Maintain ongoing communication with external stakeholders and partners
- Support account management on customer activation and retention initiatives
- Deliver exceptional service that builds long-term trust
What We're Looking For
Must Have:
- Minimum 2 years of customer support experience
- B2B SaaS customer support background
- Native or fluent German and English (spoken and written)
- Hands-on experience with ticketing systems such as Intercom, Zendesk, or similar platforms
- Excellent communication and problem-solving capabilities
- Ability to work both independently and collaboratively
- Proactive mindset with strong attention to detail
- Genuine enthusiasm for AI-first workflows and tools
- Comfort managing multiple concurrent customer conversations
Nice to Have:
- Background in finance, accounting, or fintech environments
- Familiarity with ERP or accounting software
How We Work With You
When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening call. If there's a strong match, we'll submit your candidacy to our client and guide you through their interview process. Please do not contact the client directly—all communication flows through our recruiting team to ensure a smooth, professional experience.
Pay
Compensation details will be discussed during the screening process based on experience and the client's approved range.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Support Specialist (DACH – German speaking)
- Employer Get A Job.ai
- Location London
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 15, 2026
- Apply by October 15, 2026
- Overview Full job description on this page (381 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Support Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Oversee the daily performance of computer systems.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
Limited public data for this employer
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Occupation family: Customer Support Specialist
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