Customer Support Officer

Compass Education is seeking a Customer Support Officer to join our team in Hawthorn, Australia. In this full-time position, you'll be the point of contact for our customers, delivering responsive and professional support that keeps them informed and satisfied.

What This Role Involves

As a Customer Support Officer at Compass Education, you'll manage customer inquiries and concerns across multiple communication channels. You'll work to resolve issues promptly, maintain accurate records of customer interactions, and ensure every customer receives attentive, courteous service. Your role sits at the heart of our customer experience, contributing directly to how our clients perceive Compass Education.

Key Responsibilities

• Respond to customer inquiries via phone, email, and other channels in a timely and professional manner
• Troubleshoot customer issues and escalate complex matters to appropriate teams when needed
• Document all customer interactions thoroughly to maintain comprehensive support records
• Provide accurate product and service information tailored to each customer's needs
• Follow up with customers to ensure their concerns have been resolved satisfactorily
• Contribute to team efforts to improve support processes and customer satisfaction

Skills & Qualifications

• Strong written and verbal communication skills
• Proven customer service experience or demonstrated ability to work effectively with customers
• Organisational skills and attention to detail
• Patience and problem-solving ability under pressure
• Proficiency with computer systems and a willingness to learn new tools and software
• Ability to work collaboratively with colleagues across different departments

Why Join Compass Education

Join a growing organisation where your contributions directly impact our customers' success. Working for Compass Education means being part of a team committed to delivering quality service and support. Based in Hawthorn, you'll have the opportunity to develop your skills in a customer-focused environment.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.