- Full Time
- Stoughton, Norfolk County
Diesel Direct Inc at a glance
SEC filings mentioning "Diesel Direct Inc": 1 — search EDGAR
Diesel Direct Inc
Join Diesel Direct Inc as Director of Customer Experience & Strategy, leading transformational initiatives for our fuel and lubricants business in Stoughton, Norfolk County. This full-time leadership position shapes how customers experience our brand across every touchpoint.
About the Role
You'll architect and advance a comprehensive customer experience strategy that spans the entire customer journey. Partnering with teams across operations, sales, and service, you'll design and execute initiatives that strengthen customer loyalty while optimizing business efficiency. This role combines strategic vision with hands-on leadership of cross-functional teams committed to delivering reliable, premium customer engagement.
What You'll Do
- Develop and execute a unified customer experience strategy aligned with company goals and market opportunities
- Lead and mentor multi-department teams, fostering collaboration between operations, customer service, and commercial functions
- Design and implement processes that ensure consistent, high-quality interactions across all customer channels
- Identify customer pain points and translate them into actionable improvements that enhance satisfaction and retention
- Build scalable systems and operational frameworks that support growth without sacrificing service quality
- Analyze customer feedback and performance metrics to guide continuous refinement and innovation
- Partner with leadership on customer-centric business decisions and market positioning
What We're Looking For
- 7+ years in customer experience, customer success, operations, or related leadership roles
- Proven track record building and managing cross-functional teams and driving organizational change
- Strong strategic thinking paired with the ability to execute tactically and deliver measurable results
- Deep understanding of customer journey mapping, voice-of-customer practices, and experience design
- Experience in fuel, lubricants, B2B, or industrial distribution preferred
- Excellent communication and stakeholder management skills at all organizational levels
- Data-driven mindset with proficiency in metrics, analytics, and performance management
About Diesel Direct Inc
Diesel Direct Inc serves the fuel and lubricants market with solutions and service excellence. We're committed to building lasting customer relationships and operational leadership in our industry.
How to Apply
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit www.adzuna.com.
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Working in Stoughton, Dane County
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Wisconsin is a state in the Upper Midwest and Great Lakes regions of the United States. It borders Minnesota to the west, Iowa to the southwest, Illinois to the south, Lake Michigan to the east, Michigan to the northeast, and Lake Superior to the north. With a population of about 6 million, and an area of about 65,500 square miles (170,000 km2), Wisconsin is the 21st-largest state by population an
- Elevation 269m (883 ft)
Source: Wikipedia (state)
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