Customer Success Manager, Commercial Markets

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential geospatial technology client in their search for a Customer Success Manager, Commercial Markets. This is a unique opportunity to join an organization at the forefront of satellite imagery and earth observation solutions, working with commercial customers in agriculture, mapping, and related verticals.

This hybrid position requires working from either the San Francisco or Washington DC office three days per week. You'll play a critical role in managing customer relationships post-sale, driving retention and expansion while ensuring clients achieve measurable ROI from advanced geospatial data solutions.

Responsibilities

• Own gross and net retention metrics across your assigned customer portfolio, maintaining long-term account health and identifying growth opportunities
• Partner with Account Executives to develop unified commercial strategies, bringing actionable insights and forward-looking recommendations to account planning sessions
• Proactively map long-term account trajectories to identify capacity gaps, risks, and expansion opportunities before they become critical
• Co-create success plans and quarterly business reviews (QBRs) that enable customers to measure and communicate the business impact of geospatial solutions
• Build relationships across complex stakeholder networks, equipping internal champions with the data and narratives they need to advocate for the partnership
• Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution
• Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure

What We're Looking For

Required Qualifications:

• 4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role
• Bachelor's degree in a relevant field
• Working knowledge of remote sensing, GIS, or geospatial imagery products, with ability to bridge technical workflows with commercial value
• Track record of acting as a thought partner, asking reframing questions that probe client motivations, pressures, and business context
• Solid understanding of commercial business models, including how clients generate revenue, respond to market shifts, and navigate regulatory changes
• Strong situational awareness with ability to dynamically adjust tone and depth whether presenting to executives or collaborating with technical leads
• Excellent verbal and written communication skills in English, with a professional presence that earns trust
• Flexibility to support global business needs, including availability for US-based calls
• Willingness to travel to connect with customers and internal teams

Preferred Qualifications:

• Experience working within the agriculture sector, with deep understanding of how AgTech companies, insurers, and large-scale growers evaluate and implement geospatial solutions
• Proficiency in CRM and Customer Success tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on metrics
• Ability to translate customer data into actionable insights
• Experience leading organizational change management efforts

How We Work With You

When you apply through Get A Job.ai, our experienced recruiters will review your profile and schedule an initial screening conversation. We'll discuss your background, clarify the role details, and ensure alignment before submitting your candidacy to our client. Throughout the interview process, we'll provide guidance and feedback to help you put your best foot forward.

Important: Please apply only through Get A Job.ai. Do not attempt to contact the client directly, as this may disqualify your application.

Pay

This full-time position offers competitive compensation. Pay details will be discussed during the screening process and are dependent on experience, skills, and location within the United States.

Equal Employment Opportunity

Get A Job.ai is committed to building an inclusive recruiting process. We welcome applicants from all backgrounds and provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.