Associate Account Manager

About This Opportunity

We are representing a confidential healthcare technology client in their search for an Associate Account Manager. This role offers the opportunity to join a rapidly growing organization that is transforming how pharmacy benefits are delivered across the United States.

As an Associate Account Manager, you will support customer success initiatives by managing client relationships, resolving escalations, and ensuring customer satisfaction for an assigned portfolio. You'll work closely with operational leadership at client organizations, developing expertise in account management while contributing to the retention and growth of key partnerships.

Responsibilities

• Manage day-to-day client relationships for an assigned book of business, ensuring satisfaction and retention
• Complete reporting and data analysis based on client and internal team requirements
• Build and maintain trusting relationships with client operational leadership
• Support escalation research and coordinate resolution efforts across internal and external teams
• Participate in customer implementation activities from kick-off through ongoing success planning
• Prioritize issues and identify potential attrition risks, working with Account Managers to develop mitigation strategies
• Maintain comprehensive understanding of customer business challenges and objectives
• Orchestrate involvement of cross-functional teams to help customers achieve their stated goals

What We're Looking For

• 1-3 years of direct account management experience in healthcare benefits, pharmacy benefits, or commercial health insurance
• Working knowledge of commercial health insurance and/or pharmacy benefits strongly preferred
• Bachelor's degree or equivalent experience required
• Executive-level communication and interpersonal skills with ability to navigate and mediate conflict
• Demonstrated success in client relationship management, including documentation of expectations and deliverables
• Strong problem-solving abilities and passion for customer satisfaction
• Ability to work independently and as part of cross-functional teams
• Self-driven, results-oriented approach with ability to take initiative with minimal direction
• Conflict resolution skills and consultative communication style
• Ability to remain calm under pressure while driving toward solutions
• Transparency and professionalism in all client and team interactions

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll provide guidance and support to help you present your best candidacy.

Important: Please do not attempt to contact the client directly. All applications and communications should go through Get A Job.ai to ensure proper consideration.

Pay

Compensation details will be discussed during the screening process and are based on experience, skills, and geography.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from candidates of all backgrounds and work to ensure fair consideration throughout the hiring process.