Customer Success Manager – AMER

About This Opportunity

We are representing a confidential enterprise software organization in their search for a Customer Success Manager to join their Americas team on a fully remote basis. Our client is a recognized leader in process orchestration and automation technology, trusted by major financial institutions and enterprises worldwide.

As a Customer Success Manager, you will serve as the strategic partner to a portfolio of enterprise customers, guiding them through adoption, growth, and renewal while collaborating with Sales, Product, Engineering, Consulting, and Support teams. You'll work at the intersection of business impact and technical possibility, helping customers turn complex orchestration and automation goals into measurable outcomes.

Responsibilities

• Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal, aligning on goals, success measures, and adoption roadmaps that deliver business value
• Drive retention and expansion by managing health, risk, and opportunities across your accounts, partnering with Sales and internal teams to secure renewals and identify growth opportunities
• Lead structured customer conversations including onboarding sessions, success plan reviews, and value check-ins that connect product capabilities to customer outcomes in clear, business-friendly terms
• Leverage usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for customers and internal stakeholders
• Project manage cross-functional work with Technical Account Managers, Consulting, Product, and Support to unblock customers and keep complex programs moving forward
• Contribute to the Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as the team scales

What We're Looking For

Required qualifications:

• 6+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally with enterprise customers
• Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations
• Experience supporting or owning renewals and expansion in a recurring revenue model, including forecasting, pipeline hygiene, and risk/opportunity assessment
• Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights and actionable next steps
• Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional teams in a remote-first environment
• Ability and willingness to use the client's platform

Preferred qualifications:

• Experience working with customers in financial services, banking, insurance, or other regulated industries
• Background with orchestration, automation, or process improvement technologies
• Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms
• Experience collaborating with technical teams (Solution Architects, Technical Account Managers, Engineering, or Product) to drive adoption
• Track record of mentoring peers or contributing to Customer Success operations and best practices

How We Work With You

Our talent team at Get A Job.ai partners with leading technology companies to connect exceptional candidates with career-defining opportunities. When you apply through our platform, a dedicated recruiter will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client and guide you through their interview process.

Important: Please apply only through Get A Job.ai. Do not contact the client organization directly, as all applications must be coordinated through our recruiting team to be considered.

Pay

Compensation details will be discussed during the screening process and will be based on your location, skills, and experience.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive environment. We welcome applications from all qualified candidates and provide equal employment opportunity regardless of gender, race, ethnicity, religion, belief, sexual orientation, age, disability, or any other protected characteristics under applicable law.