- Company: Get A Job.ai
- Location: USA
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
We are representing a confidential identity and access management organization seeking a Customer Success Manager to join their team in the USA. Our client serves enterprise organizations globally, delivering cloud-based security solutions that enable seamless digital experiences.
Responsibilities
In this role, you will serve as a named resource and trusted partner for customer organizations, building lasting relationships while acting as a technical resource for day-to-day operational needs. Your responsibilities include:
- Serving as the primary point of contact for major customer incidents, managing expectations and communications through resolution
- Analyzing customer data including support cases, survey responses, and renewal behaviors to identify technical trends and risks
- Acting as the voice of the customer internally to advocate for their needs and priorities
- Monitoring adoption and utilization trends, providing proactive recommendations based on risk assessment and customer requirements
- Delivering guidance on product features aligned with customer business objectives and use cases
- Traveling occasionally to customer sites and providing after-hours or weekend coverage as needed
- Contributing hands-on to customer success initiatives
What We're Looking For
The ideal candidate will bring:
- A minimum of 4 years of related experience in Customer Success or Customer Experience roles
- Experience in consulting and implementation of IT systems, preferably cloud services and/or identity management solutions
- Strong technical aptitude with the ability to learn complex customer use cases and architectural requirements
- A naturally curious and proactive approach to uncovering adoption blockers and mitigating risks
- Hands-on experience with SFDC, Gainsight, or equivalent CRM systems
- Solid technical understanding of cloud solutions and enterprise architectures
How We Work With You
When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please apply exclusively through our platform and do not contact the client directly, as we manage the recruitment process on their behalf.
Pay
This position offers competitive compensation. Pay details will be discussed during the screening process based on experience and qualifications.
Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applicants from all backgrounds and evaluate candidates based on qualifications and merit.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in USA
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 206,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Market context
- Similar listings in USA 2
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Get A Job.ai
- Location USA · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 11, 2026
- Apply by October 11, 2026
- Country United States
- Overview Full job description on this page (360 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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