- Company: Get A Job.ai
- Location: South Africa
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a UK-based SaaS consultancy operating as a certified partner for a leading work management platform. Our client runs a lean, efficient operation and is looking for a talented Customer Success Manager to join their remote team in South Africa.
This is a fully remote position where you'll have control over your schedule while managing client relationships and driving account growth. You'll be trusted to deliver results on your terms, provided you meet deadlines and show up for client commitments.
Responsibilities
- Manage client retention and account health following platform implementation
- Conduct Executive Business Reviews with key stakeholders to demonstrate ROI using platform analytics
- Identify and execute account expansion opportunities including seat growth, tier upgrades, and product add-ons
- Deliver client training on platform best practices through video tutorials, live sessions, and workflow guidance
- Monitor software adoption metrics and proactively address potential churn risks
What We're Looking For
- 2 to 4 years of proven experience in SaaS Customer Success or Account Management
- Strong working knowledge of work management platforms (certification in monday.com or similar tools is a significant advantage)
- Demonstrated track record managing churn and successfully closing upsell opportunities
- Consultative approach with the ability to present data insights clearly to executive-level clients
- Self-directed professional who thrives in a remote, autonomous environment
- Excellent communication skills and comfort using video and collaboration tools
How We Work With You
When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting process to ensure the best experience for everyone involved.
What's On Offer
This role offers a base salary of R27,000 to R32,000 per month, along with commission incentives that scale as you grow your accounts. Our client provides all necessary equipment and offers genuine opportunities for career progression—with a realistic path to senior roles within two years as the business continues to scale.
Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Customer Success Manager
- Employer Get A Job.ai
- Location South Africa
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 9, 2026
- Country South Africa
- Overview Full job description on this page (370 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
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Occupation family: Customer Success Manager
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