- Company: Amwell
- Salary: $93,690–$114,510/yr
- Work type: Remote
Amwell at a glance
SEC filings mentioning "Amwell": 297 — search EDGAR
CUSTOMER SUCCESS MANAGER at Amwell - Anywhere in the World
Position Summary
Amwell is seeking an experienced Customer Success Manager (CSM) to join our dynamic team. This role involves building and maintaining strong customer relationships, driving product adoption, and ensuring high levels of customer satisfaction and retention. As a CSM, you will work closely with customers across the full care continuum, including urgent, acute, specialty care, behavioral health, and chronic conditions.
Key Responsibilities
- Leverage deep customer relationships to drive increased satisfaction, adoption, and retention of Amwell’s product portfolio.
- Provide strategic guidance to customers on how to maximize the benefits of their Amwell products.
- Partner with cross-functional teams to ensure seamless delivery of services and support.
- Analyze key data insights to identify opportunities for improvement and innovation in customer experiences.
Skills & Qualifications
- Minimum 3 years of experience as a Customer Success Manager or related role.
- Excellent relationship building, project management, and communication skills.
- Demonstrated ability to drive product adoption and customer satisfaction.
- Broad knowledge of Amwell’s products and processes.
- Experience with healthcare technology and industry best practices.
Why Join Amwell
At Amwell, we are dedicated to transforming healthcare through innovative solutions. Our mission is to enable greater access to more convenient, affordable, and effective care for all. With a passionate team committed to making healthcare technology more equitable and accessible, you will have the opportunity to drive real change and make a significant impact.
Ready to Apply?
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About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Amwell
- Work mode Remote
- Type Full Time
- Pay (from listing) $93,690–$114,510/yr
- Posted July 31, 2026
- Apply by August 30, 2026
- Country WORLDWIDE
- Overview Full job description on this page (267 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Explore related openings
1 other opening(s) at Amwell on Get A Job.AI
Occupation family: Customer Success Manager
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