Customer Success Associate (Sustainability)

About This Opportunity

We are representing a confidential sustainability technology organization that is seeking a Customer Success Associate to support their growing APAC operations. This remote role offers the opportunity to work at the intersection of supply chain data, ESG reporting, and customer service while supporting meaningful environmental and social impact initiatives.

The position is open to candidates located in China, Hong Kong, Philippines, or Vietnam. You will join a regional customer success team focused on delivering data operations support, training, and platform assistance to customers across the Asia-Pacific region.

Responsibilities

Customer Data Operations

• Manage and maintain detailed supplier list records for customer accounts
• Input, verify, and sort text-based and numerical data from source documents with high accuracy
• Review data for errors and incompatibilities, performing corrections as needed
• Import customer data to the platform and manage templated email communications
• Maintain organized file storage and perform backup operations

Customer Program & Service Delivery

• Support facility list management, cadence setup, adoption campaigns, and reporting for service-tier customers
• Independently deliver services to platform access subscription customers
• Manage recurring customer deliverables and email cadences using CRM tools
• Prepare data visualizations and presentation materials for customer meetings

Training & Events

• Deliver training sessions and host office hours for APAC-based customers
• Manage training communications, follow-up surveys, and Q&A collection
• Upload recordings, analyze survey results, and report on training KPIs
• Represent the organization at industry events across the Asia-Pacific region

Support & Translation

• Respond to platform and requirement enquiries, including deadline and verification questions
• Coordinate translation and localization of training and guidance materials
• Support workflow oversight and onboarding of team members
• Participate in user acceptance testing and cross-timezone meetings as needed

What We're Looking For

Required Qualifications

• Exceptional accuracy and attention to detail in data handling
• Proficiency with Excel, Google Sheets, and other data management tools
• Ability to concentrate for extended periods while maintaining speed and accuracy
• Proactive problem-solving skills and ability to identify potential errors
• Confident presentation and communication skills for customer-facing interactions
• Demonstrated ability to collaborate with cross-functional teams
• Fluency in English

Preferred Qualifications

• Experience handling large datasets
• 1+ years of technical SaaS product support experience
• Experience with HubSpot or similar CRM platforms
• Familiarity with Slack or similar collaboration tools
• Bachelor's degree
• Knowledge of retail supply chains and ESG reporting frameworks
• Fluency in a regional language such as Mandarin or Vietnamese
• Previous customer service experience

How We Work With You

Our talent team at Get A Job.ai has partnered with this sustainability-focused organization to identify exceptional candidates for their APAC customer success team. When you apply through our platform at getajob.ai, one of our recruiters will conduct an initial screening to understand your experience and qualifications. If there's a strong match, we will submit your profile to our client for consideration and guide you through their interview process.

Please apply exclusively through Get A Job.ai. We ask that you do not contact the client directly, as doing so may disqualify your application.

Pay

Pay via Get A Job.ai: $15,000 - $25,000 USD annually, plus annual bonus plan and work-from-home stipends. For candidates outside the United States, compensation will be paid in local currency equivalent using current exchange rates at time of offer.

Final compensation is determined based on experience, qualifications, and location.

Equal Opportunity

Get A Job.ai is committed to inclusive recruitment practices. We welcome applicants from diverse backgrounds and work with clients who share our values of equity and opportunity for all qualified candidates.