Customer Service Representative (Remote GA)

Oscar Health is seeking a Customer Service Representative to join our Member and Provider Services team in a full-time, remote position available to Georgia residents. In this role, you'll serve as the primary connection between our members, healthcare providers, and internal teams, managing the fast-paced daily operations that are core to our health insurance delivery.

What This Role Involves

As a Customer Service Representative at Oscar Health, you'll handle interactions across multiple communication channels—including phone, email, and chat—with members, brokers, healthcare providers, and third-party vendors. Your work combines direct member support with back-office tasks, all completed according to established procedures and quality standards. You'll own assigned cases from initial contact through resolution, keeping a close eye on turnaround times and service expectations. Reporting to the Concierge Operations Manager, you'll contribute to a team focused on delivering health insurance that works the way healthcare should.

Responsibilities

• Engage with members, brokers, providers, and vendors across multiple channels to address inquiries and manage requests
• Gain a thorough understanding of Oscar's business model, systems, and processes to serve members effectively
• Maintain your assigned caseload while meeting productivity targets and quality benchmarks
• Build strong working relationships with colleagues, partners, and external stakeholders
• Identify issues early and escalate them through appropriate channels for timely resolution
• Track progress on open items and manage response timelines proactively
• Support continuous improvement initiatives and operational enhancements
• Protect member privacy by strictly adhering to HIPAA and all health information compliance requirements
• Comply with all applicable federal, state, and local regulations

What You Bring

• At least one year of experience in a high-volume or customer-focused environment
• A minimum of six months of healthcare experience
• High school diploma, GED, or equivalent qualification
• Strong analytical and problem-solving skills (preferred)
• Full professional bilingual proficiency in Spanish and English, including reading, writing, and speaking (preferred)
• Demonstrated accuracy and attention to detail when entering and managing data
• Proficiency with Google Workspace and Microsoft Office applications

Working at Oscar Health

Oscar Health was founded on the belief that health insurance should combine genuine care with cutting-edge technology. As a full-time member of our team, you'll receive comprehensive benefits including medical, dental, and vision coverage; 11 paid holidays each year; paid sick leave; paid parental leave; a 401(k) retirement plan; life and disability insurance; and paid wellness time and reimbursements. Your paid time off also includes vacation accrual at 15 days per year. The base compensation for this position is $19.00 per hour, with final offers based on your qualifications and relevant experience.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.