Customer Service Representative

About This Opportunity

We are representing a confidential business services organization seeking a Customer Service Representative based in the Philippines. Our client needs a detail-oriented professional to manage daily client communication, CRM operations, and administrative workflows. This is a full-time, work-from-home position requiring excellent English communication skills and the ability to follow structured processes consistently.

Responsibilities

• Handle inbound and outbound customer communication via phone, email, SMS, and chat
• Provide professional and timely customer support while maintaining positive client relationships
• Update and manage customer information accurately in the CRM system
• Follow company standard operating procedures, scripts, and workflows consistently
• Schedule appointments and coordinate follow-ups with clients and internal teams
• Monitor customer inquiries and ensure all tickets or requests are resolved promptly
• Document customer interactions, notes, and updates inside the CRM platform
• Assist with lead management, status updates, and pipeline tracking
• Perform data entry and maintain organized digital records
• Escalate customer concerns or urgent issues to the appropriate department
• Coordinate with sales and operations teams to ensure smooth customer onboarding and service delivery
• Track task completion and maintain daily productivity targets
• Assist with quality assurance by ensuring all processes are completed accurately
• Maintain confidentiality of customer and company information
• Provide general administrative support and assist with special projects as needed

What We're Looking For

• At least 2 years of experience in Customer Service, Get A Job.aiance, or Administrative Support
• Excellent verbal and written English communication skills with neutral or minimal accent
• Experience using CRM platforms (JobNimbus experience preferred)
• Demonstrated ability to follow SOPs and structured workflows with high accuracy
• Strong organizational and multitasking skills
• Professional approach to handling customer concerns
• Proficient in Google Workspace or Microsoft Office Suite
• Ability to work independently with minimal supervision
• Strong attention to detail and problem-solving capabilities
• Stable internet connection and quiet work environment
• Access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark

Schedule and Work Arrangement

Full-time: 40 hours per week

Schedule (PST):

• Monday - Friday: 4:30 PM - 8:30 PM
• Saturday - Sunday: 8:00 AM - 6:00 PM

Location: Philippines (Remote)

How We Work with You

Interested candidates should apply directly through Get A Job.ai. Our talent team will review your qualifications and conduct an initial screening. If your profile matches our client's requirements, we will submit your application for consideration. Please do not attempt to contact the client directly, as all communication must go through our recruiting process.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices and provides equal employment opportunity to all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.