Customer Growth, Director

About This Opportunity

We are representing a confidential technology company in the recommerce space that is experiencing significant growth and expansion. Our talent team is seeking a Director of Customer Growth to own revenue outcomes and executive relationships for a portfolio of enterprise brand partners.

This is a high-judgment, relationship-first role for someone who has run real commercial negotiations, navigated complex executive conversations, and made strategic calls without waiting for a playbook. You'll be the single point of accountability for driving GMV growth across major accounts while building and maintaining VP+ level relationships.

This is a remote position open across the continental United States, with hybrid options available for candidates near New York or the San Francisco Bay Area.

Responsibilities

You will own the commercial relationship and revenue outcomes for a portfolio of enterprise brand partners. Your core responsibilities include:

• Build and maintain relationships with senior brand stakeholders at the Director through VP+ level, including quarterly business reviews, executive dinners, on-site visits, and conference presence
• Navigate organizational dynamics and position our client strategically within each brand partnership
• Own renewal strategy, timing, and negotiation across your portfolio of accounts
• Lead expansion conversations across program types, supply sources, and new solution areas
• Develop and sell strategic growth theses to brand leadership, building business cases for new initiatives
• Partner with sales and commercial leadership on contract motions and pricing strategies
• Identify the 2-3 highest-impact bets per account each quarter and make strategic prioritization calls
• Serve as the internal quarterback, coordinating across implementation, product, operations, customer experience, and marketing teams
• Escalate platform limitations internally with clear context and urgency
• Own and evolve the Customer Growth methodology, including operating rhythms, planning frameworks, and renewal playbooks
• Mentor team members on complex cases and codify best practices across the organization

What We're Looking For

Required qualifications:

• 6+ years owning revenue outcomes in enterprise account management, customer success, or commercial roles, ideally managing portfolios valued at multiple millions of dollars
• Proven track record landing and expanding VP+ level relationships at enterprise or mid-market brands
• Demonstrated experience owning commercial negotiations including renewals, expansions, and contract motions
• Strong commercial acumen with the ability to build business cases, develop growth strategies, and drive pricing conversations
• Comfort making judgment calls and setting priorities in ambiguous environments without established playbooks
• Experience working cross-functionally to drive outcomes across product, operations, and go-to-market teams
• Exceptional communication skills with the ability to adapt messaging for executive audiences
• Must be authorized to work in the United States; visa sponsorship is not available at this time

Preferred qualifications:

• Experience in e-commerce, retail, or the resale/recommerce industry
• Background in high-growth B2B SaaS or marketplace environments
• Experience building team methodology including playbooks, escalation frameworks, or account planning processes

How We Work With You

When you apply through Get A Job.ai, here's what happens next:

• A recruiter from our team will review your application and conduct an initial screening conversation
• If there's a strong match, we'll prepare and submit your profile to our client for consideration
• We'll guide you through each stage of the interview process and provide feedback along the way
• Please do not contact the client directly; all communication should flow through Get A Job.ai to ensure the best candidate experience

Pay

Pay via Get A Job.ai: $150,000–$170,000 USD base salary. This role is also eligible for variable compensation and equity participation. Our client offers a comprehensive benefits package including employee and dependent healthcare and 401(k) enrollment.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and experiences. If you're excited about this role but don't meet every qualification listed, we still encourage you to apply.