- Company: Lumenis
- Location: San Jose, Santa Clara County
- Salary: $70,000–$82,000/yr
- Full Time
- San Jose, Santa Clara County
- $70,000–$82,000/yr
- Apply on company site
- $70,000–$82,000/yr
Lumenis at a glance
lumenis.comSEC filings mentioning "Lumenis": 763 · SIC industry: Wholesale-Medical, Dental & Hospital Equipment & Supplies — search EDGAR
Most recent 8-K (material company event) filed: Apr 27, 2006 — view filing
Federal funding recipient: largest known award $366K from the Department of Veterans Affairs (started Apr 1, 2017) — via USAspending.gov
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450 employees covered under a retirement plan (2020 filing) — via DOL Form 5500 / EFAST2
OSHA safety record: 3 confirmed violations across 1 inspection — via OSHA Establishment Search
This role is at Lumenis (lumenis.com). Public listing data here is limited to the employer domain; use the company site for product, team, and culture details.
Lumenis is seeking a Customer Experience Manager for its San Jose, Santa Clara County office. This full-time position is primarily office-based with flexibility for one day per week of remote work, putting you at the center of our commitment to healthcare excellence through energy-based medical innovation.
About the Role
As a Customer Experience Manager at Lumenis, you'll be responsible for building and maintaining strong relationships with healthcare providers, clinics, and medical facilities throughout San Jose and beyond. You'll ensure customers maximize value from our minimally invasive solutions in ophthalmology and aesthetic medicine while gathering critical feedback that shapes our product roadmap and clinical support.
What You'll Do
- Develop and nurture strategic customer relationships in ophthalmology and aesthetic markets
- Coordinate customer onboarding, clinical training, and ongoing technical support
- Identify opportunities to improve customer satisfaction and retention
- Resolve customer concerns and escalations with urgency and professionalism
- Track key customer health metrics and recommend interventions to boost success
- Collaborate with sales, product, and clinical teams to address customer needs
- Document customer feedback and participate in continuous improvement initiatives
What We're Looking For
- 3+ years of customer experience, account management, or customer success roles
- Proven track record working with healthcare providers or medical device companies
- Excellent communication and relationship-building abilities
- Comfort managing multiple concurrent customer accounts and priorities
- Experience with CRM systems and data-driven decision-making
- Customer-focused problem solver with attention to detail
- Bachelor's degree in business, healthcare, communications, or related discipline
About Lumenis
Lumenis is a global leader in energy-based medical solutions, committed to advancing patient outcomes through innovation in minimally invasive clinical treatments. Our technology empowers healthcare providers across ophthalmology, aesthetic, surgical, and dental specialties to deliver world-class care.
How to Apply
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Working in San Jose, Santa Clara County
Weather right now in San Jose, Santa Clara County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
The job is based in San Jose, Santa Clara County, California (on-site). California is a large Pacific Coast state bordering Oregon, Nevada, Arizona, and Baja California, with a dense Bay Area economy and major tech and life-science employers nearby.
California is a U.S. state in the Western United States that lies on the Pacific Coast. It borders Oregon to the north, and Nevada and Arizona to the east; it also shares an international border with the Mexican state of Baja California to the south. With over 39 million residents across an area of 163,696 square miles (423,970 km2), it is the largest U.S. state by population and third-largest by
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 215,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in California: 10.7% above the national average — via BEA
Minimum wage in California: $16.90/hr — via FRED
Real GDP per capita in California: $86,110 — via FRED
Home prices in California (year over year): +1.8% — via FRED
Median household income in Santa Clara County: $159,674 — via US Census ACS / Data USA
Average commute time in Santa Clara County: 27 min — via US Census ACS / Data USA
Most common commute in Santa Clara County: Drove Alone (60%) — via US Census ACS / Data USA
Households with home internet in Santa Clara County: 96% — via US Census ACS / Data USA
Recent seismic activity: 1 earthquake (M4.5+) within 200km in the last 6 months — largest M4.6 near 1 km SE of Boulder Creek, CA. via USGS
Nearby history: St. Joseph's Roman Catholic Church, listed 1977 (237m away) — via National Register of Historic Places
Typical climate: average high 72°F / low 47°F year-round (summers around 83°F, winters around 40°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable (18.0/20) — via EPA National Walkability Index
Typical rent nearby: $2,982/mo (1BR) · $3,483/mo (2BR) — via HUD Fair Market Rents
- Elevation 29m (95 ft)
Source: Wikipedia (state)
About this role & career path
Aligned with first-line supervisors of office and admin support (O*NET 43-1011.00): people leadership, complaint resolution, performance coaching, and operational oversight—portable across customer service and office operations.
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Build the skills for this role
Free & low-cost learning resources
- Describe coaching someone through a complex or escalated customer issue
- How you set quality standards and correct process gaps
- Example of using reports to spot performance or workflow problems
- How you schedule work and balance deadlines under volume
Strong fit if you supervise CX/admin teams, de-escalate customers, and drive process discipline in an on-site San Jose role at Lumenis. Thin employer detail beyond domain—confirm team scope on lumenis.com.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Experience Manager
- Employer Lumenis
- Location San Jose, Santa Clara County
- Type Full Time
- Pay (from listing) $70,000–$82,000/yr
- Posted June 24, 2026
- Apply by 2026-08-02
- Country context US
- Overview Full original description on this page (301 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Experience Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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