Customer Experience and Operations Executive

Join PRISM+, a leading tech company, as a Customer Experience and Operations Executive in Singapore. This role offers a unique opportunity to shape the customer journey and streamline operational processes.

The Opportunity

• Lead the customer experience strategy to enhance customer satisfaction and loyalty.
• Oversee day-to-day operations, ensuring efficient and effective processes.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Implement and monitor key performance indicators (KPIs) to measure success.
• Develop and maintain relationships with customers and stakeholders.

Core Duties

• Develop and manage customer service policies and procedures.
• Handle escalated customer issues and complaints, ensuring timely resolution.
• Conduct regular customer satisfaction surveys and analyze feedback.
• Optimize operational workflows to improve efficiency and reduce costs.
• Train and mentor customer service and operations teams.

Requirements

• A minimum of 5 years of experience in customer experience or operations management.
• Strong leadership skills with a proven track record in managing large teams.
• Experienced in managing customer service and operations in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Proficient in using CRM and other customer service software tools.

More About PRISM+

• PRISM+ is a technology-driven company committed to innovation and customer satisfaction.
• We offer a dynamic work environment and opportunities for professional growth.
• Our team is passionate about delivering exceptional service and driving business success.
• Join us and be part of a forward-thinking organization that values its employees.

Apply Today

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