Customer Care Specialist

About This Opportunity

We are representing a confidential diagnostics organization seeking a Customer Care Specialist to join their mission-driven team. This fully remote position offers the opportunity to make a meaningful impact in healthcare by supporting providers and patients through exceptional service delivery.

As a Customer Care Specialist, you will serve as a vital point of contact for healthcare providers, managing inquiries with empathy and precision while collaborating across sales, laboratory, and billing teams to ensure seamless customer experiences from order submission through completion.

Responsibilities

• Manage and monitor orders and cases from submission to completion, ensuring timely resolutions and clear communication with customers
• Perform outbound communication with physician offices through phone, fax, email, and other channels to efficiently resolve order issues
• Address inbound calls with empathy and precision, resolving customer inquiries and providing comprehensive support
• Partner closely with the Sales team to anticipate customer needs, drive growth, and enhance customer retention through proactive solutions
• Collect and analyze customer feedback and trends to develop actionable strategies for continuous improvement
• Share insights with relevant teams to support ongoing service enhancement

What We're Looking For

• Bachelor's degree preferred; relevant experience may be considered in lieu of degree
• 2+ years of experience in customer service within healthcare, biotech, or laboratory settings; oncology experience is preferred
• Understanding of effective order and case management practices
• Familiarity with CRM tools, preferably Salesforce
• Strong organizational and time-management skills to prioritize tasks, handle multiple projects, and meet deadlines
• Analytical skills to evaluate data, trends, and customer feedback, identifying improvement opportunities
• Strong interpersonal skills, including active listening, empathy, and problem-solving
• Proven success in managing orders and cases with high-performance outcomes
• Flexibility to adapt to evolving business needs with an agile, solution-focused mindset
• Expertise in partnering with Sales teams to drive growth and customer retention
• Comprehensive understanding of PHI protection and HIPAA compliance standards

How We Work With You

Candidates interested in this position should apply through Get A Job.ai. Our talent team will conduct an initial screening to assess fit and alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communications should be coordinated through Get A Job.ai to ensure a professional and organized hiring process.

Pay

Pay via Get A Job.ai: $28.00 - $31.00 USD per hour. Final compensation will be dependent on several factors including years of experience, skillset, geographic location, and education.

Equal Employment Opportunity: Get A Job.ai is committed to fostering an inclusive recruitment process. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.