Customer Care Specialist 🇫🇷

About This Opportunity

We are representing a fast-growing European logistics technology company seeking a Customer Care Specialist to join their team in Paris. Our client operates in the e-commerce fulfillment sector, providing warehouse management solutions and logistics services to hundreds of online brands across Europe.

This role is central to maintaining exceptional customer satisfaction as the company scales. You'll be the primary point of contact for merchants, resolving operational issues, educating clients on platform usage, and collaborating with product and operations teams to continuously improve service delivery.

Responsibilities

• Manage merchant support requests through a ticketing system, handling approximately 100 tickets daily while maintaining response times under 2 hours and customer satisfaction scores above 80%
• Build strong relationships with merchants and train them on platform features to drive autonomy
• Maintain and update the knowledge base with current articles and create new documentation as needed
• Serve as the voice of the merchant internally, working closely with Product and Operations teams to anticipate and prevent operational issues
• Participate in continuous improvement initiatives for customer care processes
• Handle technical and logistics-related inquiries with accuracy and professionalism

What We're Looking For

Required qualifications:

• 3+ years of experience in a client-facing support role
• Fluent in both French and English (written and spoken)
• Exceptional organizational and time management capabilities
• Analytical mindset with ability to quickly assimilate complex information
• Strong customer-centric approach and problem-solving orientation
• Excellent written and verbal communication skills

Highly valued:

• Detail-oriented with impeccable attention to spelling and grammar
• Ability to remain calm and effective under pressure
• Autonomous problem-solver with an optimistic "solutions-first" mindset
• Additional European languages (Spanish, German) are a plus
• Previous experience in logistics or scale-up environments is beneficial

How We Work With You

Our talent team at Get A Job.ai has been retained to identify qualified candidates for this position. When you apply through our platform, one of our recruiters will review your profile and conduct an initial screening call to understand your background and career goals.

If there's a strong match, we will submit your application directly to our client for consideration. Please do not attempt to contact the hiring company independently, as all candidate communications are managed through Get A Job.ai to ensure a smooth and professional process.

The client's interview process typically includes a presentation call with their talent team, a case study with operations team members, and final interviews at their Paris offices.

Location & Employment Details

Location: Paris, France (9th arrondissement)
Employment Type: Full-time
Work Arrangement: On-site position

Pay

Compensation details will be discussed during the screening process with our recruitment team.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive recruitment process. We welcome applications from candidates of all backgrounds, experiences, and identities. We evaluate candidates based on skills, qualifications, and potential to succeed in the role.