Client Success Manager, Pharma

About This Opportunity

We are representing a confidential healthcare technology client in their search for a Client Success Manager, Pharma. This is a fully remote role based in the USA, working with pharmaceutical clients to deliver healthcare communications programs from start to finish.

You will own client relationships within the pharma vertical, managing the complete lifecycle of projects with significant autonomy. This role requires someone who thrives in a fast-paced environment, can juggle multiple priorities, and brings a detail-oriented, proactive approach to client success.

Responsibilities

• Cultivate and manage all aspects of relationships with new and existing pharmaceutical clients on assigned accounts
• Ensure successful fulfillment of all client contracts within original terms, from program kickoff through campaign completion
• Manage timelines for assigned contracts and keep leadership and sales partners informed of progress
• Collaborate with internal and external teams to develop, iterate, and launch client content
• Monitor, measure, and summarize campaign metrics for clients
• Accurately forecast project deliverables and achieve revenue recognition goals

What We're Looking For

• 5+ years of account management experience within the pharmaceutical or healthcare consulting market
• Understanding of the pharmaceutical regulatory review process
• Proven client-facing experience in a professional services environment
• Excellent written and verbal communication skills
• Demonstrated success working independently and taking personal accountability for client accounts
• Highly organized with ability to coordinate information across multiple simultaneous projects
• Genuine enthusiasm for improving healthcare delivery in the United States

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the hiring company directly—all communication and interview coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are dependent on experience, skills, and location. Our client offers a comprehensive package that may include base salary, equity, and quarterly performance bonuses where applicable, plus full benefits including medical, dental, vision, 401(k) match, flexible PTO, parental leave, and remote work support.

Get A Job.ai is an equal opportunity employer. We consider all qualified candidates without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.