- Company: Get A Job.ai
- Location: Bonn
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential organization in Bonn seeking a 1st-Level Support professional to join their IT team. In this role, you will be the first point of contact for incoming IT requests and technical issues.
Your core responsibilities include:
- Receiving and processing incoming IT support requests from end users
- Analyzing and resolving technical issues related to hardware and software
- Supporting users with troubleshooting and guidance on IT systems
- Documenting incidents and their resolutions in the ticketing system
- Escalating complex issues to second-level support teams when necessary
- Assisting with installation, configuration, and ongoing support of IT workstations
What We're Looking For
Our client is seeking someone with a solid foundation in IT support and strong communication skills:
- Completed vocational training as IT Specialist for System Integration, IT Systems Electronics Technician, IT Business Manager, or comparable qualification
- Previous experience in 1st-level support, IT support, or a similar position is ideal
- Solution-oriented approach with strong communication skills when working with end users
- Structured and methodical working style
- Good German language skills required
How We Work with You
Candidates apply through Get A Job.ai. Our talent team will screen your application and conduct an initial conversation to understand your background and career goals. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting team to ensure a smooth process.
Pay
Compensation details will be discussed during the screening process with our recruiting team.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from all qualified candidates regardless of background.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role 1st-Level-Support (m/w/d)
- Employer Get A Job.ai
- Location Bonn
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 4, 2026
- Apply by October 4, 2026
- Country Germany
- Overview Full job description on this page (272 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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