Customer Service Representative (Remote TX)

Oscar Health is seeking a Customer Service Representative to join our Member and Provider Services team in a remote position based in Texas. This is a full-time opportunity to work in a fast-paced, high-volume customer service environment where you'll help members navigate their health insurance experience through multiple channels.

What This Role Involves

As a Customer Service Representative for Oscar Health, you'll be at the heart of our operations, handling the core activities that keep our health insurance services running smoothly. Working from your home office in Texas, you'll manage customer interactions and back-office tasks, apply standard operating procedures, and contribute to the efficiency of our Member and Provider Services team. You'll report to the Concierge Operations Manager and work across multiple communication channels to serve our members, brokers, providers, and vendor partners.

Key Responsibilities

• Master Oscar's business model, processes, tools, and procedures to serve members and partners effectively
• Handle customer and partner interactions via phone, email, and other channels based on assignment needs
• Manage an assigned caseload while meeting service delivery, productivity, and quality standards
• Build and maintain productive working relationships with members, brokers, providers, and Oscar vendors
• Identify and escalate issues through established pathways to support leadership and operations
• Monitor work-in-progress items and track their resolution status
• Resolve issues promptly while maintaining appropriate turnaround times
• Participate in process improvement initiatives to enhance operations
• Comply fully with operational, regulatory, and privacy standards protecting member health information

Qualifications

• At least 1 year of experience working in a high-volume customer service or customer-focused environment
• At least 6 months of experience in healthcare
• High school diploma or GED

Why Join Oscar Health

Oscar Health was founded in 2012 to reimagine what health insurance could be—a company built on technology and genuine member service. Our approach is rooted in creating an insurance partner that feels supportive and trustworthy, the kind you'd turn to with confidence about your health and coverage. As a member of our Member and Provider Services team, you'll directly support that mission every day. Full-time team members enjoy medical, dental, and vision coverage, 11 paid holidays, paid sick leave, paid parental leave, 401(k) participation, life and disability insurance, paid wellness time, and ongoing benefits support.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.