- Company: Get A Job.ai
- Location: Georgia
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential client in the mobility services sector seeking a Customer Care Specialist II in Georgia. In this role, you will provide information and services to customers regarding tolls and violations, delivering best-in-class support in a team environment.
Your day-to-day responsibilities include:
- Delivering one-stop resolution and education on products and services to customers
- Providing account information, status updates, and solving service-related problems
- Processing customer payments accurately and efficiently
- Maintaining a positive, professional, and empathetic customer-focused approach
- Navigating multiple computer applications proficiently while utilizing online resource materials
- Documenting customer interactions in a clear and concise manner
- Developing and maintaining product, process, and technical knowledge
- Tailoring communication effectively to different audiences
What We're Looking For
- High School Diploma or GED equivalent
- 2+ years of customer service experience with a minimum of 1 year in an inbound call center environment
- Proficiency with Windows-based applications, including Office and Outlook
- Typing speed of at least 30 words per minute
- Strong interpersonal skills and ability to interact with varying personalities
- Demonstrated reliability and dependability, including schedule adherence and attendance
- Flexibility to work any shift between 8:30 AM to 8:30 PM EST Monday through Friday, and 10 AM to 5 PM on Saturday
- Bilingual (Spanish) is a plus
How We Work with You
Our talent team at Get A Job.ai partners with select clients to find exceptional candidates. When you apply through our platform, a dedicated recruiter will screen your qualifications and experience. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication throughout the hiring process to ensure the best experience for everyone involved.
Pay
Compensation details will be discussed during the screening process with our recruiting team.
Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Georgia
Note: Georgia observes a state holiday on Oct 12 — Columbus Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 196,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in Georgia: 3.3% — via U.S. Bureau of Labor Statistics
Cost of living in Georgia: 3.7% below the national average — via BEA
Minimum wage in Georgia: $7.25/hr — via FRED
Real GDP per capita in Georgia: $62,853 — via FRED
Home prices in Georgia (year over year): +1.9% — via FRED
About this role & career path
Traits that fit this role
- Optimism
- Empathy
- Self-Control
- Social Orientation
- Cooperation
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer care Specialist II
- Employer Get A Job.ai
- Location Georgia
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 23, 2026
- Apply by October 24, 2026
- Country United States
- Overview Full job description on this page (325 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Care Specialist
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Care Specialist
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