Product Manager – Business Processes

Responsibilities

We are representing a confidential cloud networking and security organization seeking a hands-on Product Manager to own product-led customer journeys across their target markets. This individual-contributor role focuses on building and optimizing product-led growth capabilities that complement established enterprise sales channels.

You will own and improve the end-to-end PLG journey across relevant customer segments: discover, evaluate, activate, experience value, adopt, convert, retain, and expand. Your work will span both SMB and enterprise customers, balancing self-service, sales-assisted, and partner-assisted experiences.

• Define segment-specific product-led journeys for SMB and enterprise customers
• For SMB, drive simple self-service onboarding, guided configuration, sensible defaults, in-product education, packaging, upgrade paths, and purchase experiences
• For enterprise customers, identify ways to accelerate evaluation, activation, time-to-value, adoption, product-qualified demand, and expansion
• Define the key activation and "aha" moments for different customer segments, improving time-to-first-value
• Own product requirements related to trials, free experiences, packaging, entitlements, upgrade paths, pricing UX, purchase flows, and conversion triggers
• Define, instrument, and monitor PLG metrics including activation, time-to-first-value, product adoption, conversion, product-qualified opportunities, retention, and expansion
• Use product analytics, customer research, funnel analysis, and experimentation to identify friction, test hypotheses, and continuously improve outcomes
• Partner with Sales, Marketing, Channel, Customer Success, Finance, and Business Operations to create seamless journeys
• Identify product-usage and behavioral signals that can trigger contextual recommendations, expansion opportunities, partner engagement, or sales outreach

What We're Looking For

• 5+ years of Product Management experience in B2B SaaS
• Deep understanding of Product-Led Growth, including SaaS metrics, freemium and trial models, and PLG-driven customer journeys
• Strong experience defining and delivering user-facing product experiences, with a solid understanding of UI/UX principles
• Background or strong familiarity with networking and security technologies is an advantage
• Understanding of the SMB networking and security market, including customer needs and typical service purchases
• Strong leadership and communication skills with the ability to influence cross-functional teams
• Data-driven approach with experience using product analytics and experimentation
• Ability to work directly with Engineering, Design, Data, Marketing, Sales, Channel, Customer Success, and Business Operations

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our recruitment process.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Employment Opportunity

Get A Job.ai is committed to fair and equitable recruitment practices. We evaluate all candidates based on qualifications and merit, and we encourage applications from professionals of all backgrounds.