Outcomes Architect, UKI

About This Opportunity

We are representing a confidential client in the collaborative workspace technology sector who is seeking an Outcomes Architect to join their London team. This role sits at the intersection of customer success, technical consulting, and revenue impact—helping enterprise customers build AI-powered workflows that deliver measurable business outcomes.

As an Outcomes Architect, you'll own value realization and renewal outcomes for a portfolio of named accounts. You'll work build-beside with customers to turn AI strategy into working systems, ensuring adoption drives real business impact. This role partners closely with sales and solutions teams on account strategy while maintaining direct accountability for customer outcomes and predictable revenue contribution.

Responsibilities

• Drive workflow adoption and measurable value delivery across your book of named accounts, with a focus on flat, at-risk, or high-potential customers
• Contribute directly to net revenue retention through proactive renewal management and expansion pipeline development
• Partner with Solutions Consultants on account strategy, expansion qualification, and commercial planning for shared accounts
• Design and maintain mutual success plans that guide customers through AI transformation and demonstrate ROI to executive stakeholders through periodic business reviews
• Facilitate use-case consultations that help customers continuously refine their solutions design and identify new workflow opportunities
• Identify complex implementation needs and coordinate with Services teams to ensure successful delivery and value realization
• Develop deep product expertise and AI ecosystem knowledge to guide customers through new ways of working
• Help build repeatable programs and playbooks that generate outcomes across the customer base

What We're Looking For

Required Experience and Skills:

• Proven experience driving customer adoption, value realization, renewals, or expansion within B2B software environments
• Strong discovery and consulting instincts—ability to understand business problems, map workflows, and translate goals into practical implementation plans
• Technical fluency to serve as a trusted advisor, with capability in co-design, configuration, and troubleshooting of collaborative workspaces
• Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy
• Skill in designing workflows that drive usage-based consumption and connecting adoption patterns to commercial outcomes
• Strong program and stakeholder management capabilities across multiple accounts simultaneously
• Agency, urgency, and customer empathy—bringing structure to ambiguous problems and moving teams from ideas to working systems
• Genuine enthusiasm for AI tools and continuous learning about new ways of working

Preferred Background:

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales roles for productivity or workflow software
• Track record working with at-risk or complex renewal accounts and returning customers to clear value paths
• Experience in shared account ownership models alongside sales, solutions, or implementation teams
• Experience designing repeatable customer programs or interventions that improve retention and expansion at scale

How We Work With You

Interested candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and assess fit for this role. We then submit qualified candidates to our client for consideration. Please do not attempt to contact the employer directly—all communication flows through our recruiting process to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We encourage applications from candidates of all backgrounds and provide reasonable accommodations throughout our recruitment process.