Premium Solutions Manager – UK

About This Opportunity

We are representing a confidential B2B SaaS organization in their search for a Premium Solutions Manager based in London. Our client operates in the secure business collaboration space, supporting high-stakes M&A transactions for investment banking and advisory clients worldwide.

This is a remote-first role requiring someone who thrives under pressure and can serve as the operational backbone for deal teams executing time-sensitive transactions. You'll partner closely with sales teams and work directly with banking professionals who demand flawless execution from project kick-off through close.

Responsibilities

• Enable premium clients to execute their M&A projects through high-touch operational support, product guidance, and workflow coordination
• Build trusted relationships with deal execution teams and maintain credibility with stakeholders across the transaction lifecycle
• Guide clients through onboarding, project launches, migrations, and other critical phases
• Conduct regular check-ins with client teams and internal account owners to identify and resolve issues before they escalate
• Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points
• Advise on best-practice setup including permissions, workflows, governance structures, Q&A processes, and user management
• Investigate client issues, identify root causes, and resolve hands-on or propose practical workarounds
• Perform platform operations such as user invitations, permissions setup, redaction, translation, migrations, and exports
• Coordinate across Sales, Product, Customer Support, Legal, Security, and Professional Services teams to resolve client-critical matters efficiently
• Document client requests, actions, decisions, and follow-up items accurately
• Share recurring issue patterns and best practices with internal teams to drive continuous improvement

What We're Looking For

Required:

• 2+ years in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role supporting high-stakes or deadline-driven B2B clients
• Comfort operating in fast-paced, high-pressure environments where deadlines are measured in hours
• Clear, confident communication skills with ability to explain complex technical issues simply in writing and live conversation
• Client-driven approach with strong emotional intelligence and judgment to know when to guide, execute, or escalate
• Sharp analytical and problem-solving skills with ability to find root causes and real solutions
• Highly organized and proactive self-starter comfortable managing multiple concurrent priorities without close supervision
• Native-level proficiency in English

Preferred:

• SaaS, financial services, fintech, or information security background
• Genuine interest in financial markets, M&A, or investment banking
• Experience using AI tools to drive business efficiency or enhance data-driven decision-making
• Additional business languages

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and assess fit. Qualified candidates will be submitted to our client for consideration. The client's assessment process includes a screening call, presentation and role play exercise, competency-based interview, and hiring manager interview.

Please apply only through Get A Job.ai. Do not attempt to contact the client organization directly, as this will disqualify your application.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Additional benefits through the client include remote-first flexibility, home workplace budget, co-working expense coverage, individual IT budget, wellness package, 25 business days annual leave, NEST pension contributions, and professional development support.

Equal Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of gender identity, sexual orientation, race, religion, age, national origin, citizenship, disability, or any other protected characteristic.