L3 Support Engineer

Responsibilities

We are representing a confidential cloud infrastructure organization seeking an L3 Support Engineer to join their datacenter operations team in Béthune, France. This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&D and hardware vendors.

Deep Technical Investigation (Primary Focus)

• Lead root cause analysis beyond L2 depth for GPU failures, firmware issues, Linux-level faults, and hardware/software interactions
• Detect recurring patterns across sites and convert findings into durable fixes
• Own technical workstreams during high-severity incidents

Vendor & R&D Collaboration

• Build evidence packs and drive escalations with ODM and R&D teams
• Push for firmware, component, and platform-level resolutions
• Track outcomes and ensure knowledge flows back to operations

Firmware & Platform Readiness (BIOS/BMC)

• Support validation and rollout of firmware updates including risk assessment, staging, and rollback planning
• Help operationalize platform standards across datacenters

Knowledge & Enablement

• Create scalable runbooks, troubleshooting guides, and error catalogs
• Turn investigations into playbooks that elevate L1/L2 teams

Hands-on Support (As Needed)

• Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment

What We're Looking For

Essential Requirements:

• Strong hands-on experience with datacenter servers and deep Linux troubleshooting
• Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage)
• Structured incident response experience and clear communication under pressure
• Experience driving evidence-based escalations with vendors and R&D teams
• Fluent English (written and spoken)

Added Bonus:

• Strong familiarity with GPU server platforms and tooling (for example: nvidia-smi, dcgmi, Linux logs correlation)
• Experience with ipmitool and Redfish workflows, firmware lifecycle, and staged rollouts
• Scripting skills (bash and basic Python) for log collection, triage automation, and simple reliability analysis
• Exposure to OCP-based platforms and ODM manufacturing ecosystems
• Experience supporting enterprise bare metal customers under contractual SLAs

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team conducts initial screenings to understand your technical background and career goals. Once qualified, we submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting team to ensure a smooth process and protect your candidacy.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity

Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome applicants from all backgrounds and provide accommodations as needed during the application process.