Community Strategy Enablement Manager

About This Opportunity

We are representing a confidential healthcare technology organization in their search for a Community Strategy Enablement Manager based in Pennsylvania. This remote position sits at the intersection of customer success, community engagement, and operational analytics, supporting cross-functional teams in strengthening relationships between healthcare organizations and their community partners.

Our talent team is seeking a professional who can serve as both a strategic enabler and operational backbone—someone who brings process discipline, analytical rigor, and consultative skills to drive partner engagement and measure adoption effectiveness.

Responsibilities

• Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers
• Drive retention across assigned customer accounts while actively partnering with community-based organizations to strengthen relationships and address shared goals
• Maintain standard operating procedures, playbooks, and triage processes for consistent handling of community escalations
• Facilitate weekly escalation review meetings and track follow-up actions across teams
• Track and report escalation campaign metrics in CRM systems, monitoring adoption, network health, and partner engagement data for key customers and geographies
• Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts
• Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early in the lifecycle
• Partner closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met
• Develop innovative models that drive user adoption and strengthen community outcomes
• Support community-focused marketing events and materials

What We're Looking For

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role
• Experience working with state or local government agencies, community-based organizations, nonprofits, healthcare organizations, or other organizations serving vulnerable populations
• Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams
• Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines
• Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes
• Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams
• Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms
• Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop
• Must be based in Pennsylvania
• Ability to travel approximately 30% of the time

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and match you with the right opportunity. Once we've confirmed mutual interest, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication and coordination throughout the interview process to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai: This role offers compensation in the range that will be discussed during the screening process. The final offer will depend on your skills, experience, competencies, and location within Pennsylvania.

Our client provides comprehensive benefits including medical, dental, and vision insurance; flexible time off; paid parental leave; 401(k) with employer match; wellness programs; and full remote work equipment.

Get A Job.ai is an equal opportunity recruiter. We embrace diversity and are committed to creating an inclusive environment for all candidates regardless of race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, or pregnancy.