- Company: Get A Job.ai
- Location: Portugal
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential health and wellness client seeking a German-speaking Customer Experience Associate in Portugal. This is a voice-based customer support role where you'll serve as a critical link between customers and clinical operations. Our client values customer obsession and invests in developing high-performers toward future leadership positions.
Responsibilities
- Handle inbound customer inquiries via phone in German and English
- Resolve order issues and product questions across multiple channels including email and social media
- Track shipments and manage backend logistics inquiries
- Update customer information and account details accurately
- Conduct research to support customer requests
- Work closely with your CX Lead to maintain service excellence standards
- Navigate seamlessly between internal systems and live customer conversations
What We're Looking For
- Fluent in German and English with excellent verbal communication skills
- Must be legally resident in Portugal and able to work from Portugal (this role handles EU data)
- Availability to work weekends or split shifts as needed
- Highly organized with ability to manage multiple concurrent tasks
- Calm under pressure and adaptable to rapidly changing situations
- Resourceful self-learner who can acquire new skills independently
- Customer-focused mindset with empathy and attention to detail
How We Work with You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for the role. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the employer directly, as all communication is managed through our recruiting process.
Work Arrangement
This is a 100% remote position based in Portugal. Our client provides comprehensive onboarding, hands-on support, and ongoing training opportunities to help you develop your skills and advance your career.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and works with clients who value diversity in their workforce.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Portugal
Portugal, officially the Portuguese Republic, is a country in Southwestern Europe. It is a unitary republic comprising mainland Portugal, located on the southwestern portion of the Iberian Peninsula and bordered by Spain to the north and east, and the archipelagos of Madeira and the Azores in the Atlantic Ocean. The country has a population of over 11.4 million, and Lisbon, its capital, is the largest city. Portugal's internal waters and territorial sea together account for two-fifths of its territory, and its exclusive economic zone is one of Europe's largest, while its terrain contains a div
Note: Portugal observes a public holiday on Oct 5 — Republic Day.
🇵🇹 Relocation safety for Portugal: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Portugal: 6.2% — via World Bank
Wage growth in Portugal (year over year): 3.7% — via Eurostat
GDP per capita in Portugal: $32,082 — via World Bank
Consumer price inflation in Portugal: 2.3% (annual) — via World Bank
Real GDP growth in Portugal: 1.9% (annual) — via World Bank
Statutory minimum wage in Portugal: €1,073/month — via Eurostat
Cost of living in Portugal: 15.0% below the EU average — via Eurostat
Job vacancy rate in Portugal: 1.4% — via Eurostat
Average hours worked per year in Portugal: 1,764 — via OECD
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role CX Associate – German (Voice)
- Employer Get A Job.ai
- Location Portugal
- Type Contract
- Pay (from listing) Pay not listed
- Posted September 20, 2026
- Apply by October 21, 2026
- Country Portugal
- Overview Full job description on this page (303 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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