Developer Advocate – Service Management EMEA

About This Opportunity

We are representing a confidential observability platform client seeking a Developer Advocate with deep service management expertise. Our talent team is looking for an experienced engineer who can bridge technical knowledge and storytelling to help practitioner communities solve real-world operational challenges. This is a remote position open to candidates anywhere in the world, with a focus on EMEA engagement.

In this role, you'll work at the intersection of engineering and education, creating content that shapes how SRE, DevOps, and operations teams approach incident response, on-call practices, and operational automation.

Responsibilities

• Serve as a subject matter expert for service management topics including incident response, on-call management, internal developer portals, workflow automation, and operational tooling
• Create technical content across multiple formats: demos, conference talks, blog posts, documentation, webinars, research reports, and open source contributions
• Collaborate with product engineering teams to develop compelling demonstrations and coach engineers on effective technical communication
• Engage with open source communities to develop integrations and drive key technical messaging
• Provide product feedback through bug reports, enhancement suggestions, documentation improvements, and code contributions

What We're Looking For

• 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer with hands-on production operations experience
• Proven experience as an on-call responder and incident manager in complex IT environments
• Strong understanding of core service management practices: incident response, on-call rotations, post-incident reviews, and SLOs
• Hands-on experience with service management and incident response platforms
• 2+ years of experience creating technical content and public storytelling through writing, conference speaking (SREcon, DevOpsDays, SREday), workshops, live streaming, video content, or open source contributions
• Publicly available portfolio of technical writing samples, blog posts, demos, or presentation recordings
• Proficiency in at least one scripting or programming language (Node.js, Python, Go, bash)
• Familiarity with APIs, IaaS cloud services, and containerized infrastructure
• Passion for self-directed learning and exploring new technologies

Bonus qualifications:

• ITSM platform experience (ServiceNow, Jira Service Management)
• Active participation in SRE, DevOps, or incident-response communities

How We Work With You

As a recruiting partner, Get A Job.ai manages the full candidate experience. When you apply through our platform at getajob.ai, one of our recruiters will conduct an initial screening to understand your background and career goals. We then submit qualified candidates to our client for consideration. Please do not contact the client directly, as all communication is coordinated through our team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure our recruitment process is accessible to everyone. We evaluate all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics.