Customer Success Specialist 🇫🇷

About This Opportunity

We are representing a fast-growing logistics technology company serving e-commerce brands across Europe. Our client operates a multi-warehouse fulfillment network and proprietary software platform that helps online retailers compete with major marketplaces through best-in-class operations.

We're seeking a Customer Success Specialist to join their Paris-based team in a hybrid role. You'll own a portfolio of small to medium merchant accounts, drive retention and growth, and serve as a trusted advisor helping clients maximize their logistics performance.

Responsibilities

• Manage end-to-end relationships for a defined portfolio of small to medium merchant accounts with limited supervision
• Provide escalation support for complex cases that cannot be resolved through standard written channels
• Monitor account health metrics proactively to identify and address risks before they escalate
• Handle escalations autonomously from identification through resolution with clear ownership
• Identify and pursue upsell and expansion opportunities within your accounts
• Build proactive communications to improve merchant experience and operational outcomes
• Recognize high-potential merchants and support their growth into higher service tiers
• Identify recurring pain points and propose scalable solutions including templates, processes, and playbooks
• Contribute to knowledge-sharing initiatives such as webinars, best practice guides, and internal documentation
• Flag patterns in merchant feedback that can inform product or operational improvements

What We're Looking For

Required qualifications:

• 2+ years managing customer relationships in Customer Success, Account Management, client operations, or similar role owning customer outcomes
• Proven experience independently managing a customer portfolio while balancing competing priorities and maintaining reliable follow-up
• Demonstrated ability to handle complex or sensitive escalations, investigate root causes, coordinate with internal teams, and communicate clear resolution plans
• Strong prioritization and ownership skills with ability to assess urgency, business impact, and drive issues to resolution
• Data-informed approach using customer, operational, or performance indicators to identify risks and determine appropriate actions
• Commercial awareness to recognize retention risks and growth opportunities while recommending mutually valuable solutions
• Clear and adaptable communication skills for explaining complex operational topics and delivering difficult messages constructively
• Comfort working in fast-changing environments with ability to quickly learn new operational processes, tools, and products
• Full professional proficiency in French and English, both written and spoken

Preferred qualifications:

• Ability to remain calm under pressure
• Prior experience in logistics, fulfillment, or related operational fields
• Autonomous problem-solving approach with solutions-oriented mindset
• Experience in scale-up environments
• Additional language skills (Spanish, German, or Italian)

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match you with the right opportunity. If there's strong alignment, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication flows through our recruiting team to ensure the best candidate experience.

The client's process typically includes: discovery call with talent acquisition, experience interview with the hiring manager, case study with the team, on-site interviews in Paris, reference checks, and offer.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and experiences, and we're committed to creating an inclusive hiring process.