Responsable Relations Clients Entrepôts – Evreux

About This Opportunity

We are representing a confidential logistics technology company operating across Europe. They are seeking a Client Relations Manager - Warehouse Operations to join their team in Evreux, working on-site full-time.

In this role, you will lead the warehouse success team and serve as the critical link between warehouse operations, quality standards, and customer satisfaction. You'll drive reliable, scalable execution across a diverse client portfolio while developing and supporting your team in a fast-paced, growth-oriented environment.

Responsibilities

• Manage, coach, and develop a team of client relations specialists, conducting regular 1:1s and team meetings
• Set clear objectives, monitor individual performance, and ensure the team has the right tools and processes to operate efficiently
• Own escalation management for critical or complex customer situations, ensuring fast and structured resolution
• Ensure consistent delivery against contractual commitments (SLAs) and KPIs across all accounts
• Act as senior point of contact for key customers during operational incidents or strategic reviews
• Oversee billing monitoring to ensure consistency and accuracy across the portfolio
• Partner with account management to identify growth opportunities and anticipate customer needs
• Lead or contribute to strategic customer reviews and steering committee meetings
• Consolidate and share forecasts (orders, deliveries, peak periods) to align site capacity planning
• Define and roll out on-site routines, standards, and best practices for the warehouse success function
• Identify systemic risks and implement proactive action plans
• Drive process improvement initiatives that impact quality, turnaround times, and customer experience
• Lead analytics initiatives to support continuous operational improvements

What We're Looking For

• 5+ years of experience in a customer-facing or operations role
• At least 2 years in a management position, with demonstrated ability to develop teams in fast-paced environments
• Fluency in French and English required
• Experience in logistics or operations environments
• Passion for continuous improvement and operational problem-solving
• Strong leadership and people management skills
• Excellent organizational and prioritization abilities across multiple accounts and workstreams
• Structured, solution-oriented mindset with a hands-on approach
• Strong customer focus and ability to build trust with demanding clients
• Proficient with Excel/Google Sheets; warehouse management systems (WMS) experience is a plus
• Comfortable working with metrics and KPIs

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please apply exclusively through our platform and do not contact the client directly, as all communication will be managed through our talent team to ensure the best experience for all parties.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive recruitment process. We welcome applications from candidates of all backgrounds and experiences.