Lead Customer Success Manager – West

About This Opportunity

We are representing a high-growth intelligent workflow platform company serving enterprise customers across security, IT, engineering, and finance teams. Our client is seeking a Lead Customer Success Manager to own strategic relationships and drive value realization across their highest-stakes enterprise accounts in the West region.

This is a remote position that must be based in PST or MST time zones.

Responsibilities

• Own strategic account value, retention, and net retention across a portfolio of complex enterprise accounts
• Partner closely with Sales teams to identify expansion opportunities, co-develop account plans, and position new capabilities aligned to customer technical roadmaps
• Collaborate with Forward-Deployed Engineers and technical leads to ensure technical delivery aligns with business outcomes and accelerates time-to-value
• Build and maintain multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering, Product Leads)
• Lead executive business reviews (EBRs/QBRs) that demonstrate clear ROI and shift conversations from product usage to measurable business impact
• Proactively develop scalable Customer Success playbooks and elevate executive engagement standards across the organization
• Operate with high autonomy as a bar-raiser, taking full accountability for account outcomes in a fast-paced environment

What We're Looking For

Required Qualifications:

• 10+ years of experience in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms
• Proven track record of partnering with Sales to identify, nurture, and close upsells, expansions, and renewals in multi-stakeholder environments
• Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value
• Self-motivated leader with a bias for action who excels in ambiguous environments and takes full ownership of outcomes
• Outstanding executive presence with the ability to challenge and advise C-level executives on technology strategy and operational efficiency
• Authorization to work for any employer in the U.S. (visa sponsorship is not available for this position)

Nice-to-Have:

• Domain expertise in High Tech industries such as cloud native, hardware/software platforms, or AI/ML environments
• Understanding of how engineering-led enterprises operate and scale

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for everyone involved.

Compensation

Target Annual Earnings (salary + commission): $190K-$220K OTE

Equal Opportunity

Get A Job.ai provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status.