Product Manager Customer Care (f/m/d) | Fixed-Term Parental Leave Cover

Responsibilities

We are representing a confidential climate-tech organization seeking a Product Manager to lead Customer Care product strategy during a fixed-term parental leave cover. In this role, you will develop and execute a strategic product roadmap that ensures customers receive fast, high-quality resolutions to their needs.

Your core responsibilities include:

• Identifying high-impact opportunities and rapidly testing ideas with AI prototypes, then transforming validated concepts into production-ready products
• Leading cross-functional teams through discovery, prioritization, and delivery cycles
• Partnering with Customer Care leadership to standardize and automate operational processes, ensuring new solutions integrate seamlessly into daily operations
• Measuring product impact through customer satisfaction metrics, user feedback, adoption rates, resolution times, and quality indicators
• Continuously iterating and improving based on data-driven insights

What We're Looking For

Our client needs a Product Manager with at least three years of experience, ideally in Customer Care, Service, Support, After-Sales, or similar operational environments.

Essential qualifications:

• Proven track record building or improving customer-facing products, workflows, or digital experiences that help users find answers and resolve issues
• Hands-on experience with CRM systems; Salesforce Service Cloud experience is particularly valuable
• Strong curiosity about AI with practical experience implementing AI copilots, agents, or comparable solutions in product or operational contexts
• Demonstrated success standardizing or automating processes to improve efficiency, quality, or consistency
• Data-driven approach using metrics, customer feedback, and qualitative insights to prioritize opportunities and measure impact
• Excellent stakeholder management skills with ability to align business partners around clear roadmaps and make sound prioritization decisions
• German language skills at C1 level and English at C2 level required

How We Work With You

When you apply through Get A Job.ai, our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. We will then submit qualified candidates to our client for consideration. You will participate in interviews with the hiring team, complete a case study, and meet potential teammates at their Berlin office.

Please apply exclusively through Get A Job.ai. Do not contact the client organization directly, as this may disqualify your application.

Pay

Compensation starts from €62,000 annually. The specific salary level will be determined during the recruitment process based on your experience, qualifications, and the scope of responsibilities.

This is a fixed-term contract covering parental leave, based in Berlin with up to three days per week remote work available.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from all qualified candidates regardless of gender, nationality, ethnic and social background, religion, disability, age, sexual orientation, or identity.