Senior Manager, Professional Services – EMEA

About This Opportunity

We are representing a well-funded cybersecurity technology company seeking a Senior Manager, Professional Services - EMEA to lead delivery operations for their Enterprise customer segment. This is a remote leadership role based in the United Kingdom.

In this position, you'll own the end-to-end customer journey across implementations, consulting engagements, and advisory services—ensuring enterprise clients successfully adopt secure software supply chain solutions and achieve measurable outcomes. You'll lead and develop a team of Solutions Architects while driving delivery that is predictable, scalable, and consistently high quality.

Responsibilities

Delivery & Segment Ownership

• Own end-to-end professional services delivery across onboarding, implementation, advisory, and expansion for your Enterprise segment
• Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs
• Serve as the escalation point for complex or at-risk engagements

Team Leadership & Development

• Lead, mentor, and grow a team of Solutions Architects
• Set performance expectations, coach to them, and own career development and succession planning
• Partner with professional services leadership on hiring and capacity planning

Services Strategy & Operations

• Standardize delivery methodologies, tools, and best practices
• Improve operational processes for efficiency, scalability, and predictability

Cross-Functional Partnership

• Collaborate with Sales, Customer Success, Product, Engineering, and Support teams for a seamless customer experience
• Support pre-sales activities on strategic or complex opportunities
• Funnel customer feedback into product and services improvements
• Partner with professional services leadership to evolve services packaging and pricing

Customer Outcomes & Growth

• Ensure customers achieve defined business outcomes through services engagements
• Identify expansion opportunities in partnership with Sales and Customer Success
• Proactively manage escalations and capture customer insights to improve delivery

What We're Looking For

• 7+ years in Professional Services, Consulting, Customer Success, or a related field
• 2+ years of leadership experience managing delivery teams or professional services operations for a customer segment
• Technical background in cybersecurity, DevOps, software engineering, or a related domain
• Strong project or program management capabilities
• Experience working cross-functionally in a high-growth technology environment
• Excellent communication skills—comfortable engaging both technical teams and executive stakeholders
• Must be located in the United Kingdom

How We Work with You

When you apply through Get A Job.ai, our recruiting team will screen your background and qualifications. If there's a strong match, we'll schedule a detailed discussion about the role and your experience. We then present qualified candidates to our client for their consideration. Please do not attempt to contact the hiring company directly—all communication should go through our talent team to ensure a smooth process.

Pay

Compensation details will be discussed during the screening process and are competitive with the market for this level of responsibility.

Equal Opportunity

Get A Job.ai is committed to fostering an inclusive recruitment process. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics.