Account Manager (US)

About This Opportunity

We are representing a confidential SaaS organization seeking an experienced Account Manager to join their customer-focused team. This role combines customer success and revenue growth responsibilities, serving as the primary point of contact for a portfolio of existing enterprise customers. You'll drive product adoption, manage renewals, and identify strategic expansion opportunities while partnering with cross-functional teams to deliver exceptional outcomes.

The ideal candidate is a proactive relationship builder with strong commercial acumen, experience with data-driven customer management, and a background working with enterprise software customers.

Responsibilities

• Own and manage a portfolio of existing customers to ensure product adoption, value realization, and retention
• Develop and execute strategic account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year agreements, and manage contract value through consultative account management
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks proactively
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting
• Maintain strong product knowledge and deliver consultative guidance to optimize customer configurations and feature adoption

What We're Looking For

Required Qualifications:

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals roles
• 4+ years of proven success managing renewals and growth within a SaaS environment
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
• Bachelor's degree or equivalent professional experience

Preferred Qualifications:

• Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts
• Prior enterprise sales expertise utilizing MEDDPICC and Value Selling methodologies
• Experience working with enterprise software customers or in DevOps environments
• Understanding of AI-powered tools and how to leverage them for efficiency and insights
• Proven track record achieving revenue and retention goals through consultative account management
• Self-starter with strong collaboration, negotiation, and problem-solving skills

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration and guide you through their interview process. Please note that candidates should apply exclusively through Get A Job.ai and not contact the client organization directly.

This is a remote position available to candidates located anywhere in the world, subject to certain regional restrictions. Our client operates with established location policies that vary by role, and some regions may not be eligible for employment.

Pay

Compensation details will be discussed during the screening process based on experience and location.

Equal Opportunity

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.