Customer Service Associate

About the Role

We are representing a confidential fintech organization in their search for a bilingual Customer Service Associate to join their remote support team. In this role, you will serve as a critical point of contact for banking partners, merchants, and cardholders who rely on electronic payment systems. You'll handle a high volume of inbound inquiries, resolve service issues, and ensure accurate documentation of every interaction. This position offers the opportunity to build expertise in financial technology while working from home in a structured, professional environment.

Responsibilities

• Answer inbound calls from banking partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
• Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing resolution steps accurately
• Troubleshoot basic technical and service issues related to payment processing and associated support inquiries
• Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy
• Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
• Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment
• Deliver clear, professional communication in both Spanish and English that confirms customer needs, explains resolution steps, and sets appropriate expectations

What We're Looking For

Required qualifications:

• Bilingual communication skills in Spanish and English
• 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
• 1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
• 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
• Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
• Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
• High school diploma, GED, or equivalent combination of education and experience
• Valid and unrestricted U.S. work authorization (this role does not support visa sponsorship including F-1, H-1B, H-2, TN, or similar temporary work authorizations)

Preferred qualifications:

• Experience supporting customers in financial services, payments, banking, or a regulated environment
• Experience working in a remote work-from-home service environment
• Experience supporting merchants, cardholders, or financial institution clients

Work details:

• Location: Remote (United States only—must reside in Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia, or Arizona)
• Schedule: Monday-Friday, 1st and 2nd shifts available
• Training: 4 weeks virtual paid training, 9:00 AM–5:30 PM EST
• Start date: October 12, 2026

How We Work with You

Our talent team at Get A Job.ai partners with leading organizations to connect skilled professionals with rewarding career opportunities. When you apply through our platform, a dedicated recruiter will review your qualifications and schedule a screening conversation to understand your background and career goals. If there's a strong match, we'll submit your profile to our client for consideration and guide you through each step of their interview process. Please do not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure a professional and streamlined experience.

Pay

Pay via Get A Job.ai has not been finalized for this role and will be discussed during the screening process.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected characteristic.