- Company: Get A Job.ai
- Location: London, UK
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a fast-growing AI-powered SaaS organization that is transforming how teams approach talent acquisition. Our client serves thousands of customers ranging from early-stage startups to Fortune 500 companies, and they are experiencing exceptional growth in a competitive market.
As a Customer Success Manager, you will sit at the intersection of commercial ownership, AI workflow enablement, and customer strategy. You will own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as a trusted advisor and AI workflow expert to talent teams, startup founders, staffing firms, and talent partners.
This is an opportunity to help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. You'll work alongside a low-ego, collaborative team and report directly to a VP of CS with world-class experience building organizations at leading technology companies.
Responsibilities
- Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal
- Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly
- Drive adoption of AI-native workflows, guide change management, and help customers reach their first "aha" moment and beyond
- Own commercial conversations, including renewals, pricing negotiations, and complex buying processes
- Identify and close expansion opportunities across teams, stakeholders, and product offerings
- Build trusted, multi-threaded relationships with end users, champions, operations leaders, and hiring managers
- Lead ROI discussions and quarterly business reviews that demonstrate impact and strengthen partnerships
- Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices
What We're Looking For
- 3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 50–200 accounts
- A track record of exceeding commercial goals and driving customer growth
- The ability to manage multiple customer conversations and priorities simultaneously
- A builder mindset and comfort operating in ambiguity before a playbook exists
- Executive presence and confidence engaging senior stakeholders
- Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement
How We Work With You
When you apply through Get A Job.ai, our recruiting team will screen your profile and conduct an initial interview to understand your experience and career goals. If there is a strong match, we will submit your candidacy to our client for consideration. Please do not contact the client directly, as all applications must come through our talent team to be considered.
Pay
This role offers top-of-market compensation including base salary, meaningful equity, and commission. The position is based in London, UK and requires office presence with daily meals provided and a commuting stipend. Our client also offers comprehensive healthcare with employer-paid medical coverage, dental and vision benefits, and an annual wellness stipend.
Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and are committed to creating an inclusive hiring process.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
Explore Get A Job.ai online
Working in London, UK
Weather right now in London, UK: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
London is the capital and largest city of England and the United Kingdom, with a population of 9.1 million people in 2024. Its wider metropolitan area is the largest in Western Europe, with a population of 15.4 million. London stands on the River Thames in southeast England, at the head of a 50-mile (80 km) tidal estuary down to the North Sea, and has been a major settlement for nearly 2,000 years. Its ancient core and financial centre, the City of London, was founded by the Romans as Londinium and has retained its medieval boundaries. The City of Westminster, to the west of the City of London
England is a country that is part of the United Kingdom. It is located on the island of Great Britain, of which it covers about 62%, and more than 100 smaller adjacent islands. England shares a land border with Scotland to the north and another land border with Wales to the west, and is surrounded by the North Sea to the east, the English Channel to the south, the Celtic Sea to the south-west, and
🇬🇧 Relocation safety for United Kingdom: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in United Kingdom: 4.7% — via World Bank
GDP per capita in United Kingdom: $57,602 — via World Bank
Consumer price inflation in United Kingdom: 3.9% (annual) — via World Bank
Real GDP growth in United Kingdom: 1.4% (annual) — via World Bank
Average hours worked per year in United Kingdom: 1,533 — via OECD
Nearby green space: 12 parks within 1.5km — closest is Whitehall Garden (364m). via OpenStreetMap
Nearest public transit: Charing Cross (station, 41m). via OpenStreetMap
Locally, the most commonly reported issue recently was Other theft — via UK Police data
Median full-time annual pay in London: £44,370 — via ONS ASHE
- Elevation 18m (59 ft)
Source: Wikipedia (state)
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Get A Job.ai
- Location London, UK
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 13, 2026
- Apply by October 13, 2026
- Country United Kingdom
- Overview Full job description on this page (484 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
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Occupation family: Customer Success Manager
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