- Company: Get A Job.ai
- Location: Troy, Oakland County
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
Our talent team is representing a confidential healthcare organization seeking an experienced Architect to lead the technical strategy for their contact center platform ecosystem. This role reports to senior IT leadership and combines strategic architecture planning with hands-on technical leadership of a production support team.
Responsibilities
- Lead the overall architecture for the enterprise contact center platform and ensure scalability to support organizational growth
- Serve as technical leader for a team accountable for 24×7 production support (tier 2 and tier 3)
- Drive architecture planning and execution for platform upgrades and enhancement projects
- Ensure the platform ecosystem meets current and future business requirements
- Collaborate with project managers and IT leadership on roadmap planning
- Provide technical direction and mentorship to support engineers
What We're Looking For
- Deep expertise in contact center platform architecture, particularly Genesys application services
- Proven experience leading technical teams in production support environments
- Strong background in designing scalable, enterprise-grade communication systems
- Experience with both tier 2/tier 3 support operations and project-based architecture work
- Ability to balance strategic planning with operational realities
- Excellent communication skills for working with stakeholders at all levels
How We Work With You
Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and career goals. Qualified candidates will be submitted to our client for consideration. Please do not contact the client directly—all communication regarding this opportunity should go through Get A Job.ai.
Location & Employment
This position is based in Troy, Oakland County. Employment type and remote work options will be discussed during the screening process.
Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices and welcomes applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or veteran status.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Explore Get A Job.ai online
Working in Troy, Oakland County
Weather right now in Troy, Oakland County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Michigan is a peninsular state in the Great Lakes region of the Upper Midwestern United States. It shares water and land boundaries with Minnesota to the northwest, Wisconsin to the west, Indiana and Illinois to the southwest, Ohio to the southeast, and the Canadian province of Ontario to the east, northeast and north. With a population of 10.14 million and an area of 96,716 sq mi (250,490 km2), M
Note: Michigan observes a state holiday on Oct 12 — Indigenous Peoples' Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 196,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in Michigan: 4.9% — via U.S. Bureau of Labor Statistics
Cost of living in Michigan: 3.8% below the national average — via BEA
Minimum wage in Michigan: $13.73/hr — via FRED
Real GDP per capita in Michigan: $56,168 — via FRED
Home prices in Michigan (year over year): +4.6% — via FRED
Median household income in Oakland County: $95,296 — via US Census ACS / Data USA
Average commute time in Oakland County: 26 min — via US Census ACS / Data USA
Most common commute in Oakland County: Drove Alone (71%) — via US Census ACS / Data USA
Households with home internet in Oakland County: 94% — via US Census ACS / Data USA
Nearby green space: 2 parks within 1.5km — closest is North Glen Park (1.3km). via OpenStreetMap
Typical climate: average high 57°F / low 38°F year-round (summers around 80°F, winters around 18°F) — via NOAA 1991-2020 Normals
Walkability: Below average walkable (6.2/20) — via EPA National Walkability Index
Typical rent nearby: $1,122/mo (1BR) · $1,411/mo (2BR) — via HUD Fair Market Rents
- Elevation 230m (755 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Architect – Genesys App Services – IT
- Employer Get A Job.ai
- Location Troy, Oakland County
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 12, 2026
- Apply by October 12, 2026
- Country United States
- Overview Full job description on this page (293 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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