Bilingual Customer Success Account Manager, SMB (German, French, or Spanish)

About This Opportunity

We are representing a confidential technology client in the business communications sector. They are expanding their European customer success team and need a commercially minded, bilingual Account Manager to own a high-volume SMB portfolio across the UK and continental Europe.

This role is based in London and requires fluency in English plus German, French, or Spanish. You will manage 300+ accounts, drive renewals and expansion, and make daily decisions about where to focus your energy in a fast-paced, high-autonomy environment.

Responsibilities

• Own a portfolio of 300+ SMB accounts across the UK and Europe, with full accountability for renewals and expansion
• Manage your European accounts in German, French, or Spanish as well as English
• Triage your book daily—identify which accounts need intervention and which are healthy enough to run digitally
• Run proactive outreach to at-risk accounts before they become churn conversations
• Identify natural expansion signals—usage growth, new teams, new use cases—and convert them into upsell opportunities
• Forecast portfolio performance and maintain accurate CRM records
• Surface patterns from your book of business that help Sales, Product, and Support improve the customer experience
• Balance short-term renewal pressure with longer-term account health, making clear trade-offs under volume

What We're Looking For

• 2+ years in Customer Success, Account Management, or a commercial SaaS role
• Demonstrated ownership of renewals, expansions, or quota
• Commercial instinct—able to spot a growth opportunity, build a case for it, and close it without heavy support
• Clear, direct communication with customers and internal stakeholders
• Comfortable working independently in an environment where not every process is fully defined
• Business-level German, French, or Spanish, in addition to English—confident holding renewal, pricing, and expansion conversations in that language

You'll likely stand out if you have:

• Experience managing SMB or Mid-Market customers
• Experience working across UK and European markets
• More than one of German, French, or Spanish, or an additional European language
• Experience balancing personalised customer engagement with scale
• Exposure to conversation intelligence, caller ID, or communications technology

How We Work With You

Our talent team at Get A Job.ai works closely with candidates throughout the entire process. When you apply through our platform, a recruiter will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client on your behalf. Please do not contact the client directly—all communication should go through Get A Job.ai to ensure a smooth and professional process.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome candidates from all backgrounds and evaluate applicants based on skills, experience, and potential.