Patient Billing/Services Representative III – Program in Occupational Therapy

Wustl at Washington University Medical Campus seeks a Patient Billing/Services Representative III to support the Program in Occupational Therapy. As a full-time member of our patient billing team, you'll manage patient accounts, process insurance claims, and provide financial guidance that helps patients understand and navigate their healthcare costs.

About the Role

As a Patient Billing/Services Representative III for the occupational therapy program, you'll serve as the critical bridge between patients, insurance companies, and our medical center's financial operations. This full-time position requires attention to detail and customer service excellence as you ensure patients receive clear billing guidance and support navigating their healthcare costs at Washington University Medical Campus.

What You'll Do

• Manage patient billing inquiries, resolving account questions and discrepancies promptly
• Process and track insurance claims, following up with carriers as needed
• Explain billing statements and payment options to patients in clear, accessible language
• Maintain accurate, confidential patient records while ensuring HIPAA compliance
• Post payments and adjustments to patient accounts using our medical billing system
• Coordinate with insurance providers to collect authorizations and verify coverage
• Follow up on outstanding balances and assist patients with payment arrangements
• Support the occupational therapy program's administrative and billing operations

Who We're Looking For

• High school diploma or GED required
• Proven experience in medical billing, healthcare administration, or patient services
• Proficiency with medical billing software and electronic health records (EHR) systems
• Excellent communication skills, both written and verbal
• Strong organizational abilities with meticulous attention to detail
• Commitment to protecting patient privacy and maintaining confidentiality
• Customer-focused mindset with patience and professional demeanor

About Wustl

Washington University School of Medicine is part of Washington University in St. Louis, a leading research university and academic medical center. The occupational therapy program prepares students to advance health and well-being across the lifespan. Working at Washington University Medical Campus means contributing to education, patient care, and research that transforms lives.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.