IT Help Desk Specialist II

Join the University of Wisconsin System Administration as an IT Help Desk Specialist II and provide critical technical support to faculty, staff, and students across Wisconsin's premier public university system in Madison.

The Opportunity

The University of Wisconsin System Administration is seeking an experienced IT Help Desk Specialist II to deliver responsive technical support and solve end-user computing challenges that keep the university's operations running smoothly. As a Specialist II, you'll handle moderately complex technical issues, mentor newer team members, and contribute to a culture of excellent customer service within our IT Help Desk team.

Your Responsibilities

• Receive, log, and prioritize support tickets; investigate and resolve hardware, software, and connectivity issues
• Provide remote and on-site technical support to end users, troubleshooting desktops, laptops, printers, and enterprise applications
• Install, configure, and update hardware and software in compliance with university standards
• Document solutions and maintain knowledge base articles to improve support efficiency
• Perform user account management tasks, including provisioning and access requests
• Mentor and train less experienced help desk staff and contribute to team development initiatives
• Escalate complex issues appropriately and follow up to ensure customer satisfaction

Skills & Qualifications

• Two or more years of experience in IT help desk or technical support roles
• Strong troubleshooting skills for Windows, macOS, and Linux environments
• Working knowledge of active directory, email systems, and enterprise software platforms
• Excellent communication skills with proven customer service orientation
• Ability to manage multiple priorities and work both independently and collaboratively
• CompTIA A+, Microsoft Certified Associate, or equivalent hands-on technical experience preferred

More About Wisconsin

Madison, Wisconsin, is home to the University of Wisconsin System Administration and offers a dynamic community with rich educational traditions, cultural attractions, and outdoor recreation. This position offers the opportunity to make an impact within a mission-driven organization committed to advancing higher education and research across Wisconsin's university campuses.

Applying for This Role

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.