Senior Customer Success Manager (m/f/x)

Responsibilities

We are representing a confidential SaaS client seeking a Senior Customer Success Manager to join their team in München. In this role, you will serve as the critical link between enterprise customers and a modern commerce platform, focusing on account health, post-sales adoption, and long-term strategic partnership.

Your responsibilities will include:

• Guiding enterprise customers to maximize value from composable commerce architecture, helping them build flexible, future-proof technology stacks
• Translating new product features into clear business outcomes aligned with strategic goals and ROI metrics
• Proactively driving customer relationships and leading Strategic Business Reviews to strengthen retention, increase platform utilization, and accelerate growth
• Collaborating closely with product management to represent customer needs and provide feedback that shapes product roadmaps
• Working cross-functionally with sales, product, and support teams, bringing deep technical and commercial expertise to ensure long-term customer success
• Representing the organization in webinars, customer case studies, and advisory boards to showcase customer success and foster community engagement
• Playing a central role in evolving global customer success frameworks, driving internal process improvements, and shaping long-term operational strategy
• Acting as a recognized subject matter expert internally and externally, mentoring team members and raising standards across the customer success practice
• Serving as an escalation point and working with product support teams to resolve issues quickly while remaining calm and professional in challenging situations

What We're Looking For

Our client is seeking a candidate with:

• At least five years of experience in a high-touch technology environment with proven success in customer success, pre-sales, or technical consulting—ideally in e-commerce or retail sectors
• Native-level German proficiency and business-fluent English skills
• Deep technical understanding of modern API-first and headless technologies, combined with business acumen and the ability to translate complex technology into measurable ROI
• The ability to act as a convincing and trusted advisor, conducting C-level conversations, co-creating customer strategies, and confidently identifying and pursuing expansion opportunities
• A structured and agile working style with the ability to independently manage complex accounts across global, cross-functional teams
• A team-oriented personality who thrives in a dynamic, international tech culture, with willingness to travel up to 50% to build and maintain valuable customer relationships

Preferred: Additional language skills in French or Spanish

How We Work With You

When you apply through Get A Job.ai, a member of our talent team will review your application and conduct an initial screening. If your background aligns with what our client is seeking, we will submit your profile for consideration. Please note that interviews for this position will be conducted in English, and the client requires fluency in both German and English for customer communication.

We ask that you apply exclusively through Get A Job.ai and not contact the client directly, as we manage the recruitment process on their behalf.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Get A Job.ai is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to fostering an inclusive hiring process that allows your talent to shine.