Revenue Operations Manager – Retention & Expansion

Overview

We are representing a fast-growing cybersecurity SaaS organization in their search for a Revenue Operations Manager - Retention & Expansion. This is a remote opportunity based in Germany.

Our client is building out their post-sales operational framework as they shift strategic focus from new logo acquisition to retention and expansion as a core growth driver. They have set an ambitious target of generating 40%+ of new ARR from expansion deals, and this role will architect the systems and processes that make that vision a reality.

You will own the operational strategy for customer success, lead the scaling of a newly formed Renewal Managers team, and drive AI-native automation across the post-sales organization. This is a high-visibility role with direct exposure to executive leadership and significant impact on profitability.

Responsibilities

• Serve as the functional lead for all post-sales and customer success operations, translating executive retention goals into repeatable operating rhythms, territory maps, and Book of Business design
• Define, document, and oversee the end-to-end process for the newly formed Renewal Managers team, including deal qualification, risk mitigation touchpoints, and digital contracting workflows
• Partner with GTM AI Engineering to infuse intelligent automation into daily routines of CSMs and Renewal Managers, including automated Executive Business Review generation and programmatic renewal reminders
• Take full ownership of renewal forecasting workflows and move customer base metrics from available data to actionable insights by leading rollout of enhanced Customer Healthscore systems
• Integrate product utilization analytics with CRM and customer success platform insights to drive predictive forecasting
• Act as the strategic bridge between Customer Success, Sales, Marketing, and Product leadership to build a friction-free customer journey
• Align post-sales processes with the target mid-market enterprise customer profile (501–5,000 employee companies in highly regulated sectors)

What We're Looking For

• 5+ years of professional experience in Revenue Operations, Customer Success Operations, or Growth Operations within a B2B SaaS environment, ideally through a scale-up phase from €50M to €100M+ ARR
• Strategic maturity: Proven experience directly leading an operational focus area, with ability to proactively identify funnel leakages, propose structural solutions, and drive change management
• Advanced hands-on experience with Salesforce (SFDC) and a leading revenue forecasting/analytics platform (ideally Clari, Gong, or Planhat)
• Automation expertise: Strong familiarity with modern data enrichment and orchestration tools such as Clay, Zapier, or AI-native automation platforms
• Deep fluency in SaaS metrics: Experience calculating and optimizing NRR, GRR, Expansion Velocity, and Churn cohorts, with ability to create executive-level dashboards
• Analytical rigor: Comfort working with complex data sets and turning insights into actionable operational improvements
• Experience working with Customer Success platforms and integrating product usage data into operational workflows
• Ability to work autonomously in a remote environment while maintaining strong cross-functional collaboration
• Authorization to work in Germany

How We Work With You

Get A Job.ai partners with innovative organizations to connect them with exceptional operations talent. Here's our process:

• Apply directly through the Get A Job.ai platform with your resume and relevant experience
• Our talent team will review your application and conduct an initial screening to understand your background and career goals
• Qualified candidates will be submitted to our client for consideration
• We coordinate the interview process and provide guidance at each stage
• Please do not contact the client directly—all communication flows through Get A Job.ai to ensure the best candidate experience

Pay

Compensation details will be discussed during the screening process based on experience level and qualifications.

Get A Job.ai is an equal opportunity recruiter. We celebrate diversity and are committed to creating an inclusive environment for all candidates. We work with clients who share our values of fairness and equal opportunity in employment.