Enterprise Customer Success Manager (Remote- US)

About This Opportunity

Our talent team is representing a confidential software organization in their search for an Enterprise Customer Success Manager. This is a remote position based in the United States, reporting to a company that specializes in connected worker technology for the manufacturing sector.

We're seeking an experienced customer success professional who can build lasting client relationships, drive retention, and serve as a trusted advisor to enterprise accounts. This role requires someone with a proven track record in SaaS customer success and the ability to work independently in a remote environment.

Responsibilities

• Build and maintain strong, long-lasting relationships with enterprise clients as their primary point of contact
• Conduct regular check-ins and quarterly business reviews to ensure clients maximize product value
• Develop and execute customized customer success plans tailored to individual client needs
• Monitor customer health metrics and proactively identify opportunities for growth and improvement
• Create return on investment (ROI) analyses to demonstrate value to customers
• Resolve customer inquiries, issues, and escalations in collaboration with internal teams
• Identify and develop customer advocates for testimonials and referrals
• Track and report on key customer success metrics including satisfaction, retention, and product usage
• Gather customer feedback and communicate insights to product development teams
• Provide regular updates to leadership on customer health and success initiatives
• Stay current on product developments, industry trends, and emerging technologies
• Travel domestically up to 25% as needed

What We're Looking For

• Bachelor's degree in Business, Computer Science, Marketing, Communications, or related field
• 7+ years of experience in customer success, account management, or related roles within the software industry
• Proven track record of managing and growing customer relationships in a SaaS environment
• Experience leading and managing customer success teams
• Strong understanding of Software as a Service business models and technology
• Manufacturing industry knowledge is a plus
• Excellent communication and interpersonal skills with ability to build rapport at all organizational levels
• Strong problem-solving skills and proactive approach to customer issues
• Proficiency with CRM software (Salesforce experience preferred)
• Proficiency in Microsoft and Google Suite products
• Ability to work independently and collaboratively in a remote environment
• Must be authorized to work for any employer in the US; visa sponsorship is not available
• Refugee and asylee candidates will be considered with proof of status prior to employment

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll prepare and submit your profile to our client for consideration. Please do not contact the client directly, as all communication and coordination will be managed through our team to ensure the best experience for everyone involved.

Pay

Pay via Get A Job.ai: $90,000 - $110,000 per year, based on geographic market, experience, skills, and qualifications.

Our client offers comprehensive benefits including health, dental, and vision insurance, retirement savings plan with company match, generous paid time off, professional development opportunities, monthly gym membership stipend, and home office setup stipend.

Equal Employment Opportunity: Get A Job.ai is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.