Customer Success Advisor

About This Opportunity

We are representing a confidential cybersecurity organization in their search for a Customer Success Advisor based in the United States. Our client is a well-funded enterprise platform provider serving global Fortune 500 accounts. This role sits at the critical intersection of post-sale relationship management, cyber risk advisory, and technical platform adoption.

As the Customer Success Advisor, you will own enterprise customer outcomes across the full lifecycle of exposure and risk management. You'll partner directly with CISOs, vulnerability management leaders, risk teams, and compliance stakeholders to ensure measurable business-risk reduction. Travel required approximately 30%.

Responsibilities

• Own post-sale success for enterprise customers running cyber exposure and risk management platforms across scoping, discovery, prioritization, validation, and mobilization phases
• Partner with CISOs, CIOs, VM leaders, risk/compliance teams, and SecOps to drive measurable exposure reduction and business outcomes
• Act as the voice of the customer internally and serve as a trusted advisor on cyber risk to executive stakeholders
• Reconcile differing success definitions across vulnerability management, CISO, risk, and IT service management stakeholders into unified account scorecards
• Drive key customer success metrics including GRR, NRR, and value realization
• Become a platform expert and guide customers toward self-sufficiency
• Identify and document best practices; ensure customer environments align with recommended configurations
• Collaborate with Customer Success Engineers to resolve deployment and technical issues
• Communicate and track product enhancement requests with Product Management

What We're Looking For

• 5+ years of experience in risk consulting, management consulting, or customer success roles
• Background in vulnerability management, exposure management, GRC, or a related security domain — either vendor-side or practitioner-side
• Demonstrated ability to communicate technical risk concepts to non-technical and executive audiences
• Experience managing multi-stakeholder enterprise accounts through organizational change, not just software adoption
• Track record of delivering on customer success metrics in high-touch enterprise environments
• Confidence serving as an advisor to C-level executives at Fortune 500 companies
• Strong project management skills with exceptional attention to detail and discipline
• Empathy and active listening skills when working with customers
• Comfort operating in fast-paced, high-growth startup environments with ambiguity
• Willingness to travel approximately 30%

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we will submit your candidacy to our client and guide you through their interview process. Please apply only through our platform — do not contact the client directly, as we are managing this search exclusively.

Pay

Compensation details will be discussed during the screening process and are competitive for senior customer success roles serving enterprise accounts.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.