Part Time Patient Customer Service Representative

R1rcm is hiring a Part Time Patient Customer Service Representative in Salt Lake City, UT. As a patient-facing customer service professional, you'll be the frontline advocate handling patient inquiries, resolving billing questions, and ensuring every interaction reflects our commitment to exceptional healthcare service.

Role Overview

This part-time position offers you the opportunity to grow in a healthcare revenue cycle management organization while maintaining schedule flexibility. Based in Salt Lake City, you'll serve as a Patient Customer Service Representative, acting as a critical link between patients and our healthcare provider clients. This role is perfect for someone seeking meaningful work in the healthcare industry with a part-time arrangement.

What You'll Do

• Answer patient calls and emails regarding accounts, billing, and services
• Schedule appointments and coordinate patient interactions
• Assist with insurance verification and billing inquiries
• Process patient payments and explain billing options available
• Document patient interactions in our management system
• Address patient complaints and concerns with professionalism
• Provide accurate information about healthcare services and policies

What We're Looking For

• Customer service experience, preferably in healthcare or medical billing
• Strong communication skills in verbal and written formats
• Ability to remain patient and professional when addressing concerns
• Comfort and proficiency with computer systems and phone systems
• Excellent organizational abilities and attention to detail
• Reliable attendance and genuine commitment to service excellence

Working at R1rcm

R1rcm is a healthcare revenue cycle management company serving healthcare organizations across the country. Our Salt Lake City team optimizes patient billing experiences and healthcare provider operations. This part-time role allows you to contribute to improved healthcare outcomes while maintaining the work-life balance you need. You'll be part of a supportive team dedicated to excellent patient service and operational excellence.

Ready to Apply?

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.