Customer Service Associate Specialist

About This Opportunity

We are representing a confidential healthcare revenue cycle management organization in their search for a Customer Service Associate Specialist. This remote position offers the opportunity to make a meaningful impact by serving as the primary point of contact for patients navigating their healthcare billing experience.

In this role, you will handle inbound patient inquiries, resolve account issues, and ensure every interaction reflects a commitment to exceptional service. You'll work across multiple facets of the revenue cycle, partnering with internal teams to deliver timely resolutions and support patients through their financial journey.

Responsibilities

• Answer incoming patient calls regarding billing statements and account inquiries
• Post guarantor payments and establish payment plans in accordance with organizational policies
• Research and resolve account discrepancies identified by patients
• Coordinate with appropriate departments to address patient requests and concerns
• Connect patients with financial counseling resources for charity care screening
• Communicate patient balance information clearly and professionally
• Meet departmental collection goals while maintaining high customer service standards
• Collaborate with revenue cycle teams to ensure seamless issue resolution
• Document all communications and actions accurately within system platforms

What We're Looking For

• High school diploma or GED required
• Customer service and call center experience preferred
• 1-2 years of healthcare industry experience preferred
• Willingness to obtain CRCR certification within 9 months of hire
• Knowledge of revenue cycle operations, including physician and hospital billing processes
• Strong critical thinking and problem resolution skills
• Understanding of compliance requirements and provider relations
• Openness to leveraging emerging technology and AI to improve processes and patient experiences
• Ability to work effectively in a remote environment with secure home office setup
• Reliable high-speed internet service with minimum speeds of 50 MBPS
• Willingness and ability to travel to client or corporate office locations as needed
• Must reside and be authorized to work within the United States

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the hiring organization directly—all communication and coordination will flow through our recruiting team to ensure a professional and streamlined process.

Pay

The hourly pay for this position ranges from $17.00 to $18.65, based on experience.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.