Customer Support Specialist

About This Opportunity

We are representing a confidential manufacturing client in their search for a Customer Support Specialist. In this role, you'll serve as the critical link between customers and internal operations, managing the full lifecycle of customer orders from receipt through delivery. You'll coordinate with account managers, production teams, and supply chain partners to ensure seamless order fulfillment and proactively resolve any issues that arise.

This is a Monday through Friday position, 8:00am to 5:00pm CST or EST, supporting OEM and industrial customers in a fast-paced environment.

Responsibilities

• Process and manage customer orders, including purchase orders, EDI transactions, and related documentation
• Provide account managers and customers with real-time updates on order status, production schedules, delays, and supply chain developments
• Coordinate order modifications including expedites, postponements, cancellations, and rescheduling requests
• Manage customer complaints and return merchandise authorizations (RMAs) through complete resolution
• Maintain accurate customer records, open-order reports, and comprehensive communication logs
• Support contract amendments and participate in special projects as needed
• Collaborate with sales, operations, supply chain, and cross-functional teams to resolve issues and exceed customer expectations

What We're Looking For

• 3+ years of customer service, customer support, or sales support experience
• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• Prior experience in distribution or manufacturing environments is a plus
• Proficiency in Microsoft Excel, Word, and other standard business applications
• Hands-on experience using ERP systems
• Demonstrated ability managing high volumes of online orders with attention to accuracy
• Experience processing RMAs, including initiating, tracking, and completing return requests
• Strong organizational skills with the ability to manage multiple priorities and shifting requirements in deadline-driven situations
• Professional verbal and written communication skills, with active listening abilities
• Capable of working both independently and collaboratively within team environments
• Background in wire, cable, electrical, or electronics manufacturing is beneficial but not required

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll coordinate your submission to our client and guide you through their interview process. Please do not contact the client directly—all communication should flow through our talent team to ensure the best outcome for your candidacy.

Pay

Our client offers a competitive salary starting at $50,000 per year based on relevant industry experience, plus comprehensive benefits including multiple medical plan options, company-paid life and disability insurance, 401(k) with company match, generous PTO with paid holidays, parental leave, wellness programs, and additional voluntary benefits.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.