Principal Technical Writer

About This Opportunity

We are representing a confidential cybersecurity organization seeking a Principal Technical Writer based in Hungary. Our client is a leader in secure access solutions, trusted by businesses and millions of users worldwide. This is a remote-first opportunity where you'll shape content strategy across the entire digital support ecosystem.

In this principal-level role, you'll lead how customers understand and succeed with complex security products. You'll own the full lifecycle of digital self-serve content—from support articles and technical documentation to in-product help, chatbot flows, and support videos—operating at the intersection of content strategy, UX, and product.

Responsibilities

• Produce clear, accurate, and timely online support content in English, delivering personalized in-product experiences tailored to the customer's role, journey, and product
• Define and evolve a documentation strategy across product lines, aligning support content with business goals and designing scalable frameworks for content delivery
• Use analytics and cross-functional partnerships to prioritize, track, and measure content improvements across the support center
• Drive a frictionless handoff between online and live support through strategic metadata management and optimized content channeling
• Collaborate with content strategists and writing teams to develop shared resources, including style guides, process documentation, and UI messaging (error messages, inline help, and tooltips)
• Leverage search technology expertise to improve content findability—including metadata strategy, keyword optimization, and search platform configuration
• Use AI tools to identify content gaps, refine drafts, and scale quality improvements across the content library
• Support global expansion through translations coordination and create interactive customer experiences through support chatbot programs
• Partner with engineering and product teams to track product changes, and with UX to ensure customer-facing language accuracy

What We're Looking For

Required qualifications:

• Proven experience in DITA XML authoring, including fluency in the DITA authoring language and associated toolsets
• Demonstrated ability to define and execute documentation strategy across multiple product lines, aligning content with business and customer goals
• Strong understanding of search technologies—including indexing, ranking signals, metadata structures, and taxonomy design—with proven ability to fine-tune search configurations to optimize content findability
• Fluency in AI tools for content work, including using AI to identify performance gaps, generate and refine drafts, and accelerate quality improvements at scale
• Proven experience with content delivery tools, systems, and content components across backend and frontend environments, including identity services, developer content, third-party integrations, and APIs
• Recognized within cross-functional teams as a trusted editorial partner who brings clarity to complex technical topics and raises content quality across the organization
• Thrives in an Agile environment, managing competing priorities and working independently in a fast-paced, distributed team

Preferred qualifications:

• Familiarity with localization processes and translations coordination
• Experience with chatbot platforms or interactive content delivery
• Savviness with XML/HTML and experience working across a variety of CMS and publishing platforms

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your candidacy to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through our recruiting team to ensure the best experience for you.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Get A Job.ai is an equal opportunity recruiter. We welcome candidates of all backgrounds and are committed to fostering an inclusive hiring process.